I applied online. The process took 3 weeks. I interviewed at Shopify in Feb 2022
Interview
1. Submit my resume, cover letter, answer the questions, etc in English on the application website.
2. Got email within next business day about arranging eo minute chat,
3. Chatted with recruiter for my country, and then proceeded to schedule the Technical Interview. Chat was casual and fun!
4. To prepare for technical interview, I made a shop and read an FAQ, studied what I could. But there is a lot to setting up a store, and I knew I would not be able to read, nevermind learn everything.
5. The technical interview was over chat and done by emails sent to my personal email from the Support Advisor's Team Lead. They sent sample customer emails and I replied.
I thought the technical interview was HARD. I am used to this type of position of providing support to customers on how to use a system over email and phone, but this is quite a lot of information to sift through. I only had ten minutes per question, I needed to ensure I found the right article, and then make sure that I went beyond just "answering" the question and providing tips if there for the customer. It is really hard when you have not been trained, just self-studied. And the questions asked were very different from what others listed here, so don't count on those. I will still share mine.
Interview questions [1]
Question 1
1. Bank transfer has not arrived yet though item purchased yesterday, why not?
2. How to add privacy policy in the footer?
3. How to stop cart abandonment?
La entrevista incluye una llamada telefónica para conocerte, una entrevista propiamente dicha por videoconferencia, una entrevista técnica en la que tienes que realizar el trabajo y, en ocasiones, una última charla con la persona que sería tu jefe.
Interview questions [1]
Question 1
Las preguntas suelen ser sobre el propio producto, por lo que es buena idea hacerse una tienda en la plataforma unos días antes para saber cómo funciona.
Lengthy but well explained and scheduled interview process comprising of writing example emails, taking live chats and addressing a call. They give you the tools needed to prepare but it is stressful.
Interview questions [1]
Question 1
If I was a customer and I wrote in with "x" question, can you share what you would respond?
Technical + life story - two interviews one where you describe stuff about yourself and then a skill testing technical interview with chats and phones to test what you'd be doing in the role