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      Solv

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      Customer Success Manager Interview

      8 Nov 2023
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 6 weeks. I interviewed at Solv in Oct 2023

      Interview

      Recruiter interview, hiring manager interview, presentation with hiring manager & team lead, interview with peers. Overall it was a pretty pleasant experience. The communication via email was lacking with the recruiter and hiring manager, so I felt pretty disconnected from the process. I really enjoyed my peer interviews - I had a super positive experience with the peers & left feeling like I had landed the job.

      Interview questions [1]

      Question 1

      Tell us about a time when you had a client who wanted to end their partnership. How did you handle the conversation?
      Answer question
      1

      Other Customer Success Manager interview reviews for Solv

      Customer Success Manager Interview

      21 Jul 2025
      Anonymous interview candidate
      No offer
      Positive experience
      Easy interview

      Application

      I interviewed at Solv

      Interview

      Quick interview process with a range of topics covered and exposure to different team members across the organization. Started with hiring manager, then HR, a cognitive interview, peer, and executive.

      Interview questions [1]

      Question 1

      Why are you interested in Solv
      Answer question

      Customer Success Manager Interview

      27 Feb 2018
      Anonymous interview candidate
      San Francisco, CA
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 3 months. I interviewed at Solv (San Francisco, CA) in Nov 2017

      Interview

      Connected on angel.co and was contacted immediately to set up some time. No response, so I kept reaching out weekly. For three weeks. Finally set up a phone call, HM was really friendly but kept commenting on how weird the culture was. Likely a quirky environment, company trying to establish traditions. Set up an interview during the call. Had a good onsite, everything seemed positive, HM mentioned there'd be an excel simulation and wanted to move forward with an additional onsite. Reached out weekly with no response for the next five weeks... HM finally responded and said okay, when are you available? I gave them my availability and got no response. Gave up. The interview process is lacking a lot of communication and respect for applicants' time. Would have been nice to be in contact, even if you're stating that you don't have time, and will follow up at a later time, instead of talking to a ghost.

      Interview questions [1]

      Question 1

      How do you feel about wearing multiple hats?
      Answer question
      avatar
      Solv response
      8y
      I'm so sorry to hear about your experience with the recruiting process here at Solv. As a start up there are a lot of things that we need to work on, but given how important it is to recruit and retain awesome talent, this is at the top of our list. If you want to reach out to me directly, please do: heather@solvhealth.com. Constructive candor is one of our values at Solv - so thank you for sharing so we can incorporate your feedback!

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