I applied in-person. I interviewed at Sutherland (Carmona, Province of Cavite) in Jun 2022
Interview
In the initial interview they will be assessing you and what you know regarding the position. After initial, you would be asked to perform a mock call where they will see how you will handle the call and your vocabulary. Lastly, in the final interview you will be asked some personal question.
Interview questions [1]
Question 1
What are the basic troubleshooting steps you know.
The interview was a typical interview for call center agents. The interview was a typical interview for call center agents. The interview was a typical interview for call center agents. The interview was a typical interview for call center agents.
I applied online. The process took 4 weeks. I interviewed at Sutherland (Windsor, ON) in Jul 2018
Interview
Applied online, process took 1 month. Interviewed at Sutherland (Windsor Ontario), July 2018.
Online Assessment
Phone Interview (Technical)
After 1 week, face to face interview with manager, got the offer on the spot.
They are very friendly.
Interview questions [1]
Question 1
What is Universal Remote
Trouble shooting TV, Internet.
Tell me about your self
How would you handle a angry customer
Weakness...etc