Sutherland Reviews
Updated 29 Mar 2020
- Worldwide
- India - All Cities
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- - Erie, PA, US Area
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- - Austin, TX, US Area
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- - Asia, TX
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- - Rochester, TX
- - Virginia
- - Danville, VA, US Area
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- - Washington, DC , US Area
- - West Virginia
- - Oak Hill, WV, US Area
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- - Rangpur Division
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- - Cochin, SK
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- - Clarendon
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- Japan - All Cities
- - Kochi
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- Malaysia - All Cities
- - Kuala Lumpur
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- - México
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- - Punjab
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- Philippines - All Cities
- - Agusan del Sur
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- - Tagui
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- - Philippine
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- - Manila, Philippines Area
- - Mindoro Occidental
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- - Manila, Philippines Area
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- - Manila, Philippines Area
- - Pangasinan
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- - Province of Cavite
- - Manila, Philippines Area
- - Province of Cebu
- - Cebu City, Philippines Area
- - Province of Iloilo
- - Dava
- - Quezon City
- - Manila, Philippines Area
- - Rizal
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- - Manila, Philippines Area
- - Tarlac, Tarlac
- - Manila, Philippines Area
- Romania - All Cities
- - Bucuresti
- - Bucharest, Romania Area
- United Arab Emirates - All Cities
- - Dubai
- - Dubai, United Arab Emirates Area
- United Kingdom - All Cities
- - England
- - London, UK Area
- English
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- Dutch
- Portuguese
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- Italian
"Good work environment, friendly management" (in 201 reviews)
"Most positions are Remote (Work from Home)" (in 166 reviews)
"Night shifts can be bit tough for new comers" (in 100 reviews)
"This is horribly low pay compared to any other call center job" (in 68 reviews)
- Featured ReviewHelpful (1)
"A Company That Cares"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Sutherland full-time for more than 10 years
Pros
-Pay for performance -Competitive pay -Engaging environment -Employee morale pulse checks -Ongoing leadership development -Diverse workforce and leadership -Annual performance reviews -Global opportunities -Cafe on site -Gym on site -Unique incentives based on clients supported -Approachable and engaging leadership -Clean and safe environment
Cons
Performance expectations but, the compensation and advancement opportunities are well worth it.
Continue readingSutherland2019-10-09Hi there! We are thrilled to read this review and thank you for taking the time to share! As a global company, Sutherland indeed has a diverse workforce and an inclusive work culture, and provides our employees with opportunities to gain invaluable experience and grow professionally. Thanks again for this positive review! Have a wonderful day!
Continue reading "Good Company"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
I have been working at Sutherland full-time for less than a year
Pros
Good Environment and work culture
Cons
Every company has upside and downside,
Sutherland2020-03-28"Good"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookNo Opinion of CEOI worked at Sutherland full-time for less than a year
Pros
Yes, TL' s and managers are very supportive
Cons
To employees they will not give any bonus
Continue readingSutherland2020-03-29"My time in Sutherland"
StarStarStarStarStarI worked at Sutherland full-time for less than a year
Pros
The work culture was good
Cons
I found none as I was there was a very few time
Sutherland2020-03-21Sutherland Response
March 29, 2020 – Sutherland Experience Team
Hi there! Sutherland indeed has a great work culture with a professional, safe and comfortable environment. Thank you for taking the time to review us and share your experience. Have a wonderful day!
Continue reading"Customer"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Sutherland full-time for less than a year
Pros
Employee centric organization with cultural understanding
Cons
No two way cab service
Sutherland2020-03-19Sutherland Response
March 29, 2020 – Sutherland Experience Team
Hello, and thank you for taking the time to review us. Sutherland is indeed an employee-first company, with a diverse global workforce and an inclusive work culture. We have also noted your concern regarding transportation and will share with the appropriate team. Thank you for being a part of our One Sutherland team! Have a fantastic day!
Continue reading"Great place to work, fast and aggressive"
StarStarStarStarStarRecommendsPositive OutlookApproves of CEOI have been working at Sutherland full-time for more than 5 years
Pros
Employee friendly, fierce and competitive
Cons
Too aggressive, policies diluted, aggressive leadership
Sutherland2020-03-27"Pretty good"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
Doesn't RecommendNeutral OutlookApproves of CEOI worked at Sutherland full-time for less than a year
Pros
Prompt Salary payment, Nice travel facilities
Cons
Stressful Work timings and Unfriendly Managers
Sutherland2020-03-09Sutherland Response
March 17, 2020 – Sutherland Experience Team
Hello, and thank you for this 5-star review! At Sutherland, we aim to provide and maintain top-notch facilities, and encourage a healthy and positive work environment. Thank you again for taking the time to share your thoughts and experience with us. Have a wonderful day!
Continue reading- Helpful (1)
"Excellent"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI worked at Sutherland full-time for less than a year
Pros
Good Working Environment, Good Culture, Learning Organisation
Cons
It was my first job and that was the best start of my career
Sutherland2020-03-03Sutherland Response
March 10, 2020 – Sutherland Experience Team
Good day! Thanks for the 5-star review! Sutherland is indeed a great environment in which to start, or build, a career! We will continue to put our employees first and foster a working atmosphere conducive to professional growth. Have a wonderful day!
Continue reading "No pressure yet no care for the employees"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
Doesn't RecommendNeutral OutlookDisapproves of CEOI worked at Sutherland full-time for less than a year
Pros
no pressure, no other pros to point out
Cons
no care for employee safety, obsolete recruitment methods , unprofessional HR
Continue readingSutherland2020-03-20Sutherland Response
March 29, 2020 – Sutherland Experience Team
Hello. We understand your concerns, especially in light of the current global pandemic. We take the health and safety of our employees seriously and have taken steps at all our facilities in an attempt to limit the spread of the virus. Thank you for taking the time to share your thoughts. Have a great day!
Continue reading"Was good at beginning, but didn't end up well..."
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsNeutral OutlookApproves of CEOI worked at Sutherland full-time for more than a year
Pros
You will learn a lot about corporate etiquettes, technical stuffs. While I was working at Sutherland, I had met few people who are still good friends. The team I was working was a very good team and welcoming. Everyone of them tried to give their best for the process.... You could count on them in time of need. The SME and TL were so good, understanding and co-operative. Challenging environment where you can learn a lot.
Cons
Settlements team in Sutherland messed up big time for me. Since I had an offer to join another company at Bangalore before my notice period I had discussed the same with my TL who discussed with the process and accounts Manager and told I had to pay around 19,000 to get relieved before my notice period. I agreed and they sent me the resignation acceptance mail and told that I will have to pay it to get my settlement. I was allowed to go and join the other company but once I contacted the settlement team in Sutherland they told me to pay around 28,000 . They didn't keep their word and that's were I lost the trust on this company. Hopefully, I believe this isn't the situation now, and they stay true to their words.
Continue readingSutherland2020-03-20Sutherland Response
March 29, 2020 – Sutherland Experience Team
Hello. Thanks for your feedback. As an employee-first company, we strive to provide competitive total rewards and recognition. We take issues affecting this seriously and appreciate you bringing this to our attention. We wish you all the very best!
Continue reading
Sutherland Response
October 10, 2019 – Sutherland Experience Team