Sutherland Reviews | Glassdoor.co.in

Sutherland Reviews

Updated 18 January 2019
770 reviews

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India - All Cities

3.6
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Sutherland Chairman and CEO Dilip R. Vellodi
Dilip R. Vellodi
442 Ratings

Employee Reviews

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Pros
Cons
  • "Undesirable schedules, little work/life balance" (in 41 reviews)

  • "Night shifts during festival time" (in 67 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "Service Delivery Manager - PMO India Operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Delivery Manager - PMO in Mumbai
    Former Employee - Service Delivery Manager - PMO in Mumbai
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sutherland full-time (More than a year)

    Pros

    Excellent place to make a career with the India Head of Operations no less.
    The company helps in lateral movements and people are supportive and respectful

    Cons

    can get a little vertically challenged sometimes and the the turnover rate can be frustrating to deal with.

    Advice to Management

    Keep infusing fresh blood into the company, the right buttons are being pushed to advance over competitors.

    Sutherland Response

    4 May 2018 – AVP, Corporate & Brand Marketing

    Thank you for taking the time to share your feedback. As a process transformation organization that employs thousands of professionals spanning 19 countries around the world, we understand that... More


  2. "I worked at Sutherland full-time (More than a year)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Modeler in Chennai
    Current Employee - Modeler in Chennai
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Sutherland full-time (More than a year)

    Pros

    Great starting job for someone who is looking to get their first start in the business world. Plenty of opportunities to shift around.

    Cons

    Lack of communication between 'higher ups' and employees and night shifts

    Advice to Management

    Be more communicative. Agents shouldn't recieve penalties for trouble shooting/ resolving customer needs that exceed over 15 minutes of phone time. I know that you expect your agents to be well versed and knowledgable, however sometimes agents do have questions or get stuck, please be more active and attentive in support room

    Sutherland Response

    2 Jul 2018 – Sutherland Experience Team

    Hello. Thanks for your feedback. At Sutherland, our goal is to enable our employees to work on interesting projects, grow their own way, and be themselves. Your feedback is important to us. We... More

  3. "Awesome work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Consultant in Chennai
    Former Employee - Technical Consultant in Chennai
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sutherland full-time (More than a year)

    Pros

    Work efficiency and good pay for your work

    Cons

    Little pressure and politics(as usual in corporate)

    Advice to Management

    Retain the process and hard working employees


  4. "Good company to start your career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chennai
    Former Employee - Anonymous Employee in Chennai
    Approves of CEO

    I worked at Sutherland full-time (More than a year)

    Pros

    Shift time
    good managment
    Friendly seniors
    Good environment

    Cons

    No Free Food
    Night shift
    Overtime
    work life balance


  5. "Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consultant in Airoli
    Former Employee - Consultant in Airoli
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sutherland full-time (Less than a year)

    Pros

    1. Ambiance is just awesome
    2. You get funds if you want to complete you education
    3. Management is wonderful and very supportive

    Cons

    Salary should be little higher

    Advice to Management

    You are going the right way


  6. "Associate consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate in Ernakulam
    Former Employee - Associate in Ernakulam
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sutherland full-time (More than a year)

    Pros

    Good salary for a starter. Two days off in a week. Good working environment.

    Cons

    Salary hike is less. Shift change after every two months. Employees would stay in the company only for 6 months to 2 years.

    Advice to Management

    There should be a good raise in salary.


  7. "Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate in Hyderabad
    Current Employee - Associate in Hyderabad
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sutherland full-time (More than a year)

    Pros

    Smart work gives you growth

    Cons

    Pay scale in the organization is to low

  8. "Good company to work **"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in Airoli
    Current Employee - Consultant in Airoli
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Sutherland full-time (More than a year)

    Pros

    A good company to work have fun while working there

    Cons

    It’s fun working there but remember it is an best place for women and good place for men

    Advice to Management

    Please give the promotions to a Genuine and people who are worth for it and not for your favourite agents.


  9. "Perfect for fresher"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate in Chennai
    Former Employee - Associate in Chennai
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Sutherland full-time (More than a year)

    Pros

    Salary on time
    Freahers can learn many

    Cons

    If you want to sme you have be girl


  10. "AR CALLER IN AIR INDIA VOICE PROCESS"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - International Voice Process in Chennai
    Current Employee - International Voice Process in Chennai
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Sutherland full-time (Less than a year)

    Pros

    Good work over the shift and also pay was very less

    Cons

    They are good in the work