Take apptitude test that is failry lengthy and repetitive (couple hundred total questions). This test is more situational based and will ask you questions like what would you do if _blank_ happened and how would you respond (A.B.C.D). Part 2 of interview is an in person or over the phone/ skype interview. The 3rd part of interview is being given a senario and background info on an imagineary customer with a fake company looking for assistance. They give you about 15 min to review info and call you on phone posing as the customer in the senario and your job is to assist the custoemr with the info you have.