I applied online. I interviewed at T-Mobile (Mobile, AL) in Apr 2020
Interview
The interview process was straight forward. T-Mobile is a company that looks for individuals who are career driven and dedicated to the “customer 1st” motto. When they ask you a question during the interview be as specific as possible. The more specific you are the better.
Interview questions [1]
Question 1
If you where asked to describe yourself, how would you go about doing so?
First interview was with assistant manager we talked about the role and she asked me my sales background. I was also asked to sell a pin as a practice scenario
First there is an assessment, then an in-person interview with the manager of the store and another key holder or assistant manager, and finally a final interview with a secondary manager or district manager.
Interview questions [1]
Question 1
Tell me about a time you helped an upset customer. What actions did you take to assist them to give them a better experience?
The interview was mostly conversational and focused on sales, communication skills, flexibility, and how I would handle customer interactions. They asked behavioral questions like describing a time I worked under pressure, handled a difficult customer, or adapted to changes at work. They also wanted to know how comfortable I was approaching customers and recommending products or services