I applied in-person. The process took 1 day. I interviewed at T-Mobile (Frisco, TX) in Jun 2010
Interview
My interviewer asked questions about relationship building and customer service. There were several situation-based questions in which the interviewer asked questions that began with "Tell me about a time..." and questions about what I would do in certain customer service call center-based situations.
Interview questions [1]
Question 1
What would you do if a customer needed to replace a defective handset and we no longer sold that handset?