I applied online. The process took 5 days. I interviewed at T-Mobile (Dallas, TX) in Aug 2022
Interview
The interview itself was great! Very kind managers, an in-depth overview of expectations and the training process. I ended up taking a different job, but overall a good experience. Don't stress about it is my advice!
Interview questions [1]
Question 1
Mainly experience in the tech industry (including giving an example of a problem you recently fixed related to tech), why you want to work for tmobile, examples of experiences in customer service.
The interview was mostly conversational and focused on sales, communication skills, flexibility, and how I would handle customer interactions. They asked behavioral questions like describing a time I worked under pressure, handled a difficult customer, or adapted to changes at work. They also wanted to know how comfortable I was approaching customers and recommending products or services
I applied online. I interviewed at T-Mobile (Rome, GA)
Interview
The store manager will reach out to you to setup a phone interview. From there you will have a video interview. In the video interview it will usually be the store manager and the district manager.
Straightforward interview process, starting with group interview to weed out the larger group through personality assessment questions. Second interview followed 30 minutes later with 2 interviewers asking typical retail/sales interview questions.