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      Customer Service Representative I Interview

      25 Dec 2015
      Anonymous employee
      Wichita, KS
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at T-Mobile (Wichita, KS)

      Interview

      First I was emailed an online test that consisted of a timed data entry skills test and a personality test, once I received my score from that someone called me to complete a phone interview with very simple questions about your ability to perform the job and schedule availability, and lastly, I had to go in office for a tour, an in person behavioral interview, and mock phone call. I received a call the next day stating I got the job and then had to complete a very in depth background check.

      Interview questions [1]

      Question 1

      How would you handle an irate customer that you could not provide what they were asking for?
      Answer question