I applied online. The process took 2 weeks. I interviewed at TIAA (Lewisville, TX) in Jun 2018
Interview
They asked for a video interview that you could pre-record and submit within 48 hours of start. Then followed by a face-to-face interview with two recruiters that had about another 10 very structured behavioral type questions and they expect very detailed answers.
Interview questions [1]
Question 1
Please tell me about a situation where you had to go above and beyond for a customer. What was the challenge or issue? What did you do to resolve it?