I applied online. The process took 2 weeks. I interviewed at TTEC in Aug 2014
Interview
It is an online process that includes a personality test i.e. how you view yourself how you deal with problems, how you work with others, how you solve problems, etc. Then there was a general technical aptitude test, and then a simulated customer service test.
Interview questions [1]
Question 1
Dealing with angry customers, important to know what company policy is on concessions.