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      Tesco

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      Customer Service Assistant Interview

      15 Sept 2016
      Anonymous employee
      Glasgow, Scotland

      Other Customer Service Assistant interview reviews for Tesco

      Ccustomer Service Assistant Interview

      19 Mar 2026
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 5 days. I interviewed at Tesco (Glasgow, Scotland) in May 2016

      Interview

      I applied for a Tesco Express in Glasgow, and within a day of my right to work being approved, I got a phone call from the store on a Sunday. I missed the first call and phoned back around 10 minutes later to find the recruiting manager had left and she would phone me back the next day. 3 days pass and no phone call! So I thought that I had been unsuccessful as I couldn't get through to the store anymore. Two days later I get a phone call st work from the manager asking me when I was next free and she apologies for all the confusion - she was away on business. Anyways, my interview was on Monday, she explained that she was meeting with her deputy manager the following day to discuss all the applicants. Interview was very informal, just a chat followed along with 4 name a time when.. Questions. She said she would let me know within 48 hours of their decision. Around an hour later I got a phone call from the manager explaining that as soon as I left, she knew she wanted to offer me the job, which I gladly accepted! My induction is tomorrow, and she wanted to me to start on Saturday but unfortunately I have a 2 week notice at my current job. For anyone panicking out there, don't! I'm only 20 but it is the most chilled out interview I've ever been to, and don't panic if you don't hear back straight away either!

      Interview questions [4]

      Question 1

      Name a team in which you enforced a rule you did not agree with.
      Answer question

      Question 2

      Name a time in which you worked as part of a team to achieve a given goal.
      Answer question

      Question 3

      Name a time in which you had to accommodate a customer and how did you do it.
      Answer question

      Question 4

      Name a time in which you were pushed out of your comfortable zone and how this made you feel.
      Answer question
      11

      Application

      I interviewed at Tesco

      Interview

      Kind quick and helpful Asked good questions and everyone was friendly Open happy interviewer just make sure you prepare with experience listed so you are ready for the interview questions and answer them well

      Interview questions [1]

      Question 1

      What is your experience for this role
      Answer question

      Customer Service Assistant Interview

      9 Nov 2025
      Anonymous employee
      Thurso, Scotland
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Tesco (Thurso, Scotland)

      Interview

      It was a face to face interview with many behavioural based questions that asked about my experiences, problem solving skills, teamwork, and adaptability, and how I handle challenging situations in working environments.

      Interview questions [1]

      Question 1

      Describe a time you went above and beyond for a customer.
      Answer question

      Customer Service Assistant Interview

      23 Aug 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Tesco

      Interview

      Post online application, I was invited to interview. It turned out to be a group interview so I was invited into a room with other applicants where we were all asked questions and had to answer one by one

      Interview questions [1]

      Question 1

      Tell me about a time you delivered good customer service, what do you do in your free time for fun
      Answer question