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      Tesco

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      Customer Service Assistant Interview

      18 Jul 2017
      Anonymous employee
      London, England
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Tesco (London, England) in Jun 2017

      Interview

      1. Online application. Short online situation/scenario assessment. 2. Someone called to book me an appointment a few days later 3. At the interview I got asked a few quick fire question from a bunch of store managers. Seemed like a free for all. Then a manager interviewed me along with a trainee manager even though he wasn't the manager of the store I applied for originally. The questions were relatively hard for a tesco job in my opinion. 4. Manager called me the next day to a arrange an hour trial shift. 5. Went to a 2 day induction. 4-6hrs each day. Trainer covered all aspects of working at tesco, from customer service to legal and health and safety.

      Interview questions [1]

      Question 1

      Types of questions you might get asked. Describe a time you have been put in a position of trust? Name a time a manager has introduced something you disagreed with, how did you react? Describe a time you have been disappointed and how you dealt with it? Describe a time you worked in a team to reach a target? Describe an example of good customer service? Why would you want to work for Tesco? What makes you the perfect candidate for this position? Tell me about a time when something didn't work out how you intended?" When was a time when you had to go above and beyond for a customer? Is there any situation where you had to change you behaviour in order to? Give an example of having follow rules and regulations. How do you feel following rules and regulations? Give an example of when you've had to work under pressure. Was the quality of your work maintained? Give an example of a time when you've had to help someone other than yourself.? Tell me about when you helped somebody and how it made you feel? Tell me about a time when you have been under pressure and how you overcame it?
      Answer question
      14

      Other Customer Service Assistant interview reviews for Tesco

      Ccustomer Service Assistant Interview

      19 Mar 2026
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at Tesco

      Interview

      Kind quick and helpful Asked good questions and everyone was friendly Open happy interviewer just make sure you prepare with experience listed so you are ready for the interview questions and answer them well

      Interview questions [1]

      Question 1

      What is your experience for this role
      Answer question

      Customer Service Assistant Interview

      9 Nov 2025
      Anonymous employee
      Thurso, Scotland
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Tesco (Thurso, Scotland)

      Interview

      It was a face to face interview with many behavioural based questions that asked about my experiences, problem solving skills, teamwork, and adaptability, and how I handle challenging situations in working environments.

      Interview questions [1]

      Question 1

      Describe a time you went above and beyond for a customer.
      Answer question

      Customer Service Assistant Interview

      23 Aug 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Tesco

      Interview

      Post online application, I was invited to interview. It turned out to be a group interview so I was invited into a room with other applicants where we were all asked questions and had to answer one by one

      Interview questions [1]

      Question 1

      Tell me about a time you delivered good customer service, what do you do in your free time for fun
      Answer question