I applied online. The process took 1+ week. I interviewed at Travelers (Richardson, TX) in Mar 2017
Interview
I applied for Travelers on 03/12/2017, got an email about setting up a phone interview on 03/14/2017, had phone interview on 03/16/2017, interview was very straight forward. Recruiter told me about the position, the pay, the benefits, the hours, everything i would need to know. She also asked about my background and why i was interested in working for the company. After the phone interview i received and email to take an assessment and an on-line simulation the same day. After the assessments i received a call the next day to set up an in person interview for the next week. This interview was with a member of HR and a customer service supervisor. It was very easy, they asked me questions in S.T.A.R. format and gave me more information about the position. pay, hours, and benefits. Overall the experience was very straightforward, relaxing, and easy, Was told i should hear something by the end of next week.
Interview questions [2]
Question 1
What are the pros and cons of working in a call center environment?
I applied online. I interviewed at Travelers (Hartford, CT)
Interview
Phone interview went well was not too intricate but also asked a lot of questions that didn’t necessarily relate to the role as I would have thought they should have
Thank you for taking the time to share your experience with us. We appreciate your feedback regarding your phone interview and the relevance of the questions you received.
The first interview provided a lot of valuable information about the position and company. During the second interview, I gained deeper insights into the organization and appreciated the opportunity to meet the division manager.
Interview questions [1]
Question 1
Can you describe a time you turned an unhappy customer into a satisfied one?
I applied online. The process took 1 day. I interviewed at Travelers (Knoxville, TN) in Jan 2025
Interview
I got an interview setup with a recruiter who broke up a 40 minute call into 2 sections. 1st half was for going over the role and actually asking YOU what do you know about travelers and why are you interested in the position? She also went over my resume with me and asked for highlights/summaries of what I did and why I left. The second half of the role was the infamous behavioral interview. which was okay, I'll put the questions down below