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      Travelers

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      Customer Service Representative Interview

      11 Sept 2018
      Anonymous interview candidate
      Richardson, TX
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at Travelers (Richardson, TX) in Sept 2018

      Interview

      Completed an application online and received an email shortly after to complete the assessment. A representative called me the next day to remind me to complete the test and schedule a phone interview. The phone interview was about 30 minutes. We discussed my experience and job history along with 3 to 4 behavioral questions. The lady was very pleasant, informative and thorough regarding the job details and what they seek in candidates. I passed the phone screening and went into the office for a face to face interview with 2 managers. They also were friendly and wanted me to elaborate on my job history and more behavioral questions. The interview lasted about 20 to 30 minutes. They asked about 6 or 7 more questions during this time period. I was informed I’ll hear back in few days so I’m hoping that I got the position! Update: received an email back that I did not get the position. Took about a week.

      Interview questions [4]

      Question 1

      Why Travelers?
      Answer question

      Question 2

      Tell me about a time you were given unexpected feedback from a manger. (Negative or positive)
      Answer question

      Question 3

      Describe a time you had to deal with an irate customer
      Answer question

      Question 4

      How do you handle difficult situations?
      Answer question
      2

      Other Customer Service Representative interview reviews for Travelers

      Customer Service Representative Interview

      4 Feb 2026
      Anonymous interview candidate
      Hartford, CT
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at Travelers (Hartford, CT)

      Interview

      Phone interview went well was not too intricate but also asked a lot of questions that didn’t necessarily relate to the role as I would have thought they should have

      Interview questions [1]

      Question 1

      What my favorite part about my last job was
      Answer question
      avatar
      Travelers response
      4mo
      Thank you for taking the time to share your experience with us. We appreciate your feedback regarding your phone interview and the relevance of the questions you received.

      Customer Service Representative Interview

      27 Jun 2025
      Anonymous interview candidate
      Houston, TX
      Declined offer
      Positive experience
      Average interview

      Application

      I interviewed at Travelers (Houston, TX)

      Interview

      The first interview provided a lot of valuable information about the position and company. During the second interview, I gained deeper insights into the organization and appreciated the opportunity to meet the division manager.

      Interview questions [1]

      Question 1

      Can you describe a time you turned an unhappy customer into a satisfied one?
      Answer question

      Customer Service Representative (CSR) Interview

      15 Jan 2025
      Anonymous interview candidate
      Knoxville, TN
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied online. The process took 1 day. I interviewed at Travelers (Knoxville, TN) in Jan 2025

      Interview

      I got an interview setup with a recruiter who broke up a 40 minute call into 2 sections. 1st half was for going over the role and actually asking YOU what do you know about travelers and why are you interested in the position? She also went over my resume with me and asked for highlights/summaries of what I did and why I left. The second half of the role was the infamous behavioral interview. which was okay, I'll put the questions down below

      Interview questions [5]

      Question 1

      What do you know about Travelers Insurance ?
      Answer question

      Question 2

      Why do you want to work for Travelers?
      Answer question

      Question 3

      Tell me about a time you had a challenging time with a customer and what you did to resolve it?
      Answer question

      Question 4

      Tell me about a time you had to execute a certain action without supervisor approval and why you did / how you did it
      Answer question

      Question 5

      What would your supervisor recognize as your strengths and why / weaknesses and why?
      Answer question
      3