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      Claim Operations Specialist Interview

      15 May 2015
      Anonymous employee
      Sacramento, CA

      Other Claim Operations Specialist interview reviews for Travelers

      Claim Operations Specialist Interview

      6 May 2026
      Anonymous interview candidate
      Diamond Bar, CA
      No offer
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Travelers (Sacramento, CA) in Apr 2015

      Interview

      I applied online and within a few days I was contacted for a phone interview. I had the phone interview and was told by the recruiter she was just beginning the process and would not be sure when they could get back to me. 1.5 weeks later I was called again by the recruiter and was told that they wanted to consider me for a higher up position and told me to apply for the Claims Operation Specialist position and someone would call me to schedule an in person interview. Within a few hours I was called and scheduled for April 27th @ 2:00p.m. I had interviewed with the Operations Manager, HR Director, and the Department Manager at once. I had read they usually call you for separate interviews with these people if they want you to advance further. I was asked all situational questions and about my proficiency with Microsoft. May 4th, I was called by my recruiter and offered the position contingent with a background and drug test. The pay for the position is a lot more then what I was initially expecting. Travelers' is very generous with their pay, benefits, and PTO. May 5th, I submitted all my paperwork for the background check and went on my drug screen. The background check is extremely lengthy and detailed. It took about a week and 2 days for mine to come back clear.

      Interview questions [1]

      Question 1

      Tell me about a time you made a mistake and how did you fix it? Etc.
      Answer question
      5
      Negative experience
      Difficult interview

      Application

      I interviewed at Travelers (Diamond Bar, CA)

      Interview

      The interview process was weird. I had multiple interviews in one day. I thought that was strange. There is a manager interview, then a peer interview, and then the final interview of the day is with the VP and HR.
      1
      avatar
      Travelers response
      1mo
      Thank you for sharing your interview experience with us. We are glad to see that our recruiting team was supportive and responsive throughout your journey. We look forward to having you as a part of the team.

      Claims Operations Specialist Interview

      2 Sept 2022
      Anonymous employee
      Wyomissing, PA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Travelers (Wyomissing, PA) in Jul 2022

      Interview

      After submitting my application online, I received an email to take an online assessment. Upon satisfactory completion of the assessment, I was emailed 2 days later to schedule a phone screening. There were 2 Zoom interviews after that and an offer was made a week after my final interview. Overall, the process was easy and you can tell that they thoroughly assess all applicants prior to making an offer. Lots of STAR questions, so prepare for those.

      Interview questions [3]

      Question 1

      Name a time you caught and corrected something that wouldn’t have been caught otherwise.
      Answer question

      Question 2

      Name a time you had to deal with something you didn’t expect to encounter.
      Answer question

      Question 3

      Explain a time there was an increase in your workload and how you handled it.
      Answer question
      4

      Claim Operations Specialist Interview

      23 Mar 2022
      Anonymous employee
      Hartford, CT
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Travelers (Hartford, CT)

      Interview

      The interview process was absolutely wonderful. Every single person I interacted with was very kind and helpful. Just a heads up tho, it is a lot of behavioral questions. Look up the STAR method and utilize for your interview. Other than that, the process is lengthy. As they take there time to thoroughly interview a candidate. I went through 3 interview process before hearing decision. Phase one is with the recruiter, then phase two is with the person in charge of your team. Lastly, phase three is with the big boss and senior HR. I really do hope this helps anyone else interview process with Travelers. Good luck everyone!

      Interview questions [1]

      Question 1

      Tell us a time when...
      1 Answer
      6