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      Travelers

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      Related searches: Travelers reviews | Travelers jobs | Travelers salaries | Travelers benefits
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      Customer Service Representative Interview

      27 Dec 2023
      Anonymous interview candidate
      Richardson, TX
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at Travelers (Richardson, TX) in Dec 2023

      Interview

      I thought the Interview Process was highly unprofessional. I had a phone screen with a recruiter and she stated that the role was actually not a hybrid remote role and that after 6 months, you might be eligible for hybrid. The job listing on Indeed was labeled as a hybrid remote role and that's why I applied since I have a disability and hybrid remote roles is what works for me. She asked me to explain all of the gaps in my resume. One of my gaps is due to a severe disability that I have. When I stated my gap was due to a disability there was silence and I could tell that the interview process got grim after that. This is an entry level job, previous gaps shouldn't be a question or even matter, especially if it's due to disabilities. My disability does not erase any of my previous work experience and education. I've had a lot of job interviews and I can say that the one with Traveler's was the most intrusive and judgmental. I'm honestly glad that I didn't get a second interview because of the misleading job post and recruiter seemed displeased when I stated I have a disability.

      Interview questions [1]

      Question 1

      Explain all of the gaps in your resume. Are you okay with the starting salary? What's your highest level of education? Do you have any work experience that is not listed on your resume? Explain your duties in each job that you've had. Explain an issue you've had with a supervisor. Explain a decision you had to make with no supervision. Explain a time you have dealt with an angry customer. Explain how you were evaluated in all jobs listed on your resume.
      Answer question
      1

      Other Customer Service Representative interview reviews for Travelers

      Customer Service Representative Interview

      4 Feb 2026
      Anonymous interview candidate
      Hartford, CT
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at Travelers (Hartford, CT)

      Interview

      Phone interview went well was not too intricate but also asked a lot of questions that didn’t necessarily relate to the role as I would have thought they should have

      Interview questions [1]

      Question 1

      What my favorite part about my last job was
      Answer question
      avatar
      Travelers response
      3mo
      Thank you for taking the time to share your experience with us. We appreciate your feedback regarding your phone interview and the relevance of the questions you received.

      Customer Service Representative Interview

      27 Jun 2025
      Anonymous interview candidate
      Houston, TX
      Declined offer
      Positive experience
      Average interview

      Application

      I interviewed at Travelers (Houston, TX)

      Interview

      The first interview provided a lot of valuable information about the position and company. During the second interview, I gained deeper insights into the organization and appreciated the opportunity to meet the division manager.

      Interview questions [1]

      Question 1

      Can you describe a time you turned an unhappy customer into a satisfied one?
      Answer question

      Customer Service Representative (CSR) Interview

      15 Jan 2025
      Anonymous interview candidate
      Knoxville, TN
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied online. The process took 1 day. I interviewed at Travelers (Knoxville, TN) in Jan 2025

      Interview

      I got an interview setup with a recruiter who broke up a 40 minute call into 2 sections. 1st half was for going over the role and actually asking YOU what do you know about travelers and why are you interested in the position? She also went over my resume with me and asked for highlights/summaries of what I did and why I left. The second half of the role was the infamous behavioral interview. which was okay, I'll put the questions down below

      Interview questions [5]

      Question 1

      What do you know about Travelers Insurance ?
      Answer question

      Question 2

      Why do you want to work for Travelers?
      Answer question

      Question 3

      Tell me about a time you had a challenging time with a customer and what you did to resolve it?
      Answer question

      Question 4

      Tell me about a time you had to execute a certain action without supervisor approval and why you did / how you did it
      Answer question

      Question 5

      What would your supervisor recognize as your strengths and why / weaknesses and why?
      Answer question
      3

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