Thank you for your recent review and I’m sorry to hear you’ve had a negative experience in the recruiting process. Most of our initial calls are done via video, however, unfortunately technical difficulties outside of our control can sometimes prevail. I’m unsure whether the scheduled call was via telephone or video in this instance. Candidate experience is very important to us here at TripAdvisor and its very disappointing when we hear that someone has had a negative experience during the recruitment process. Sincere apologies from the team. Please feel free to contact your recruiter directly if you'd like to discuss this feedback further.