Two stage interview process after initial Human Resources discovery call. Standard process and no issues with communication. Simple and friendly.
Information sent out quickly for review and responds to queries quickly.
Interview questions [1]
Question 1
Describe a time you turned a customer experience around
I applied through a recruiter. I interviewed at Trooli (London, England) in Jul 2024
Interview
After applying, I didn’t hear back from Trooli for over 2 months. The interview was very short, around 10mins long which I don’t feel is enough time to ask me relevant questions. I didn’t feel that the interviewer was very engaged, she couldn’t remember any of my experience from my CV and made it clear she hadn’t really had time to read it. She was friendly enough but I felt like I was taking up her valuable time talking to her. I was told that I would hear back by the end of the week just to be ghosted. It was overall a strange interview and I didn’t feel it was professional at all.
I applied through a recruiter. The process took 1 week. I interviewed at Trooli in May 2024
Interview
I was contacted twice by Trooli in regards to interviewing for head up a team that at first I was unsure about as the job description was very misleading, after turning this down I was contacted again and booked in an interview.
During the interview, knowing that I am based in London, they informed me that I would have to be in the office 5 days a week, This would be a drive that would be over an hour with bad traffic.
I have been back and forth for a week with them saying that I would be saying that I would be happy to travel there 3 days a week, but with young children, I have responsibilities at home and remote work does suit me more.
After a week of waiting I get told that I'm perfect for the role, but they need someone in the office 5 days a week. The lack of flexibility is disappointing, but I'm also confused as to why they are contacting people outside of the area, just to be so inflexible.