Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      U.S. Bank

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: U.S. Bank reviews | U.S. Bank jobs | U.S. Bank salaries | U.S. Bank benefits
      U.S. Bank interviewsU.S. Bank Client Service Representative interviewsU.S. Bank interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Indeed, Inc. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Indeed, Inc.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Client Service Representative Interview

      6 Feb 2020
      Anonymous interview candidate
      Chicago, IL
      No offer
      Negative experience

      Application

      I applied online. I interviewed at U.S. Bank (Chicago, IL) in Feb 2020

      Interview

      At best the interview process is messy and at worst incompetent. You will email back and fourth between two or three different people in the hiring department before you ever step foot in the branch for an in person interview. Once you speak with one person for a phone Interview it is nearly impossible to get back in touch with that person and you have to redo the phone screen or chase them down. By the time you finally go to the on site interview, even if you made an appointment you still have to wait in line and they don’t do interview but job fares. The interview in itself takes only about 15 minutes and they expect you to show up with a paper hard copy of your resume(as if we are still in the 80s) and if not then they don’t know anything about you. They ask you about only 3-5 questions and it’s very hard to cast yourself as a competent individual with so few questions. Also, I went in there to apply for the bankers position and the manager told me they do not pay no where near the 35k salary I said I expected(someone with education, experience and the drive would expect anywhere from 40-60k for a bankers position) also, on Glassdoor and other online sites they claim to pay 40-60k but that is obviously a lie. overall, US Bank is obviously only interested is getting low paid employees to do the job at a much lower cost and they are not really interested in quality employees but numbers alone and I assume it’s a cost cutting technique. So, I don’t recommend this employer(I worked at another bank as a bank teller) and overall I think it’s not worth the 2 month wait to get hired.

      Interview questions [1]

      Question 1

      They only asked two to three basic question like past experience etc.
      Answer question
      1

      Other Client Service Representative interview reviews for U.S. Bank

      Client Service Representative Interview

      24 May 2023
      Anonymous interview candidate
      Declined offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at U.S. Bank in May 2023

      Interview

      Phone Interview by recruiter out of state. And call for in person interview at branch a couple days later. All questions were standard strengths, weakness, what would your current supervisor say about you in different scenarios and also situation questions on how you handled a difficult customer or what you do in a time crunch, etc.

      Interview questions [1]

      Question 1

      Describe what sales goals you have currently and how you reach them. Give examples of how you offered a product to a customer and did they take it.
      Answer question

      Client Service Representative Interview

      15 Jan 2026
      Anonymous employee
      Tennessee City, TN
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. I interviewed at U.S. Bank (Tennessee City, TN) in Apr 2022

      Interview

      Pretty easy, they ask about interaction you've had with customers previously. Retail experience is a plus, ant customer service is what they look for. Financial background also works. Be positive

      Interview questions [1]

      Question 1

      Tell me about a time that a customer had a complex problem and how you were able to handle that situation
      Answer question