The process took 1 week. I interviewed at UPS (New York, NY) in Jun 2010
Interview
I received the phone call from UPS's HR associate the day after I submitted my resume, and got an interview on the following week. On the day of the interview, the HR associate gave me an initial interview, then asked me to do an assessment test. It has about 24 questions. However, my interview ended after that, because I did not pass it.
Interview questions [1]
Question 1
what would you do if you have an appointment with your client on the phone at 12 o'clock, but your supervisor asks all the employees to attend a meeting at 12 as well?
I applied online. The process took 2 months. I interviewed at UPS (Sunnyvale, CA) in Oct 2012
Interview
First step: Multiple Choice test (Sales profile)
Second step: Watch video and answer scenario questions (sales, customer service)
Third step: Panel Interview
Fourth step: Hiring Manager interview
All questions were based on sales/customer service experience and scenarios. The UPS interviewers were fair and consistent in their questions.
Interview questions [1]
Question 1
Tell me about a time when you had to deal with an upset customer? How did you resolve the situation that made the customer happy?
The process took 3 days. I interviewed at UPS (Atlanta, GA) in Jan 2009
Interview
Go through a lot of skill test and if you pass you are giving a panel interview where they give you a sheet with questions on it and you are to present your answers to the panel once you are done with each. After it is over you go to another room and they discuss your answers and decide if you should move on to the next step in the process.
Interview questions [1]
Question 1
How would you handle an employee who is working for you who gets in a argument in front of a client with another employee?