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      USAA

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      Insurance Customer Service/Sales Representative Interview

      24 Aug 2017
      Anonymous employee
      San Antonio, TX
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at USAA (San Antonio, TX) in Aug 2017

      Interview

      First I submitted an application then was asked to take an assessment. The assessment isn't difficult. A few days later I received a phone interview. The phone Interview was a few basic star questions. After the phone interview I was offered a face to face manager interview. The face to face interview was with two managers. One asked questions and one typed. It was a very comfortable interview. A little over a week later I was called with a job offer.

      Interview questions [3]

      Question 1

      Tell me a time you spoke with a customer that lost trust in your company and what did you do to regain their trust.
      Answer question

      Question 2

      Tell me about a time you identified a problem and what did you do to solve the problem.
      Answer question

      Question 3

      Tell me about a time you had to convince a customer to buy something they didn't know they needed.
      Answer question
      3