USAA Reviews

Updated Dec 2, 2021

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Found 4,319 of over 4,691 reviews

3.6
63%
Recommend to a Friend
64%
Approve of CEO
USAA CEO Wayne Peacock
Wayne Peacock
667 Ratings
Pros
  • "great benefits and management team(in 627 reviews)

  • "Amazing Benefits; Amazing coworkers; great work-life balance(in 226 reviews)

  • Cons
  • "USAA has many former military ppl(in 135 reviews)

  • "Mostly call center environment if you don't want to take calls all day long(in 110 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 4.0
      Current Employee, more than 3 years
      Featured Review

      Great company, Great Benefits, Great Culture

      Jul 9, 2021 - Senior Software Engineer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      USAA is one of the best employers in the world. You can work here your entire career and retire nicely with the benefits. - best retirement benefits (3% pension + 8% match to 4% contribution … yeah you read that right). - great pay and bonus structure - great work/life balance

      Cons

      The tech side can feel slow paced compared to the industry. USAA allows you to dive deep on your technology, but not wide enough to have a lot of context on the entire tech stack. Pay is great but lagging in the industry. USAA is pretty good about keeping up with this though.

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      13 people found this review helpful

      USAA Response

      Thank you for your feedback. USAA takes pride in our core values of Service, Honesty, Loyalty and Integrity. We continue to invest resources and time to explore how we can ensure our employees are satisfied with their jobs and benefits. Technology: In the fast-paced technology race, we continue to examine new capabilities and investments in tech that will improve employee and member experiences. Pay Structures: HR does an annual compensation competitive market analysis for all jobs to ensure our compensation ranges are competitive in the market which allows us to attract and retain diverse talent. Thank you for all that you do.

    2. 5.0
      Former Employee, more than 1 year

      Job

      Aug 21, 2018 - Design Engineer in Vijayawāda
      Recommend
      CEO Approval
      Business Outlook

      Pros

      It's my dream work in this company And well future and Good name about society

      Cons

      Actually developing on good knowledge peoples and hard work employees

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    3. 4.0
      Current Employee, less than 1 year

      NA

      Dec 20, 2020 - Agent in Okhla
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Nothing to say about this

      Cons

      Overall everything is going well

      Continue reading
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    4. 4.0
      Current Employee

      Good Company, Good Benefits, Good Bonus

      Sep 7, 2017 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Bonus is same (% of salary) for all employees (no more Boss decision here) All benefits except Medical Insurance (its the way it works not the contribution) Opportunities exist to grow up or move into new technologies or businesses

      Cons

      Sometimes put more hours and work on weekends You need to have the right manager to grow and they change very frequently Very rigid processes

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    5. 5.0
      Current Employee

      Great job

      Dec 2, 2021 - Claims Adjuster Trainee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits. Very thorough training

      Cons

      Low starting pay. Not a lot of support after training

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    6. 4.0
      Current Employee

      Not what it used to be

      Dec 1, 2021 - Litigation Manager in Phoenix, AZ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      pay, benefits, culture, coworkers, remote opportunities

      Cons

      workload, overpays claims, lack of experienced workforce

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    7. 5.0
      Current Employee

      USAA is a great company with excellent benefits and work/life balance

      Nov 30, 2021 - Quantitative Risk Analyst in Austin, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work/life balance, mission-driven company, good people

      Cons

      Upward mobility, career development, potential for career stagnation

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    8. 5.0
      Former Employee, more than 8 years

      Top company

      Nov 30, 2021 - Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great place to grow in your career.

      Cons

      The changes in policy and procedures are not always up to date.

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    9. 5.0
      Current Employee, more than 5 years

      Great Company and Culture, Great Benefits

      Nov 30, 2021 - Claims Adjuster 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great Culture. Great Benefits. Career stability.

      Cons

      Not much room for growth outside of a call center environment.

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    10. 4.0
      Former Employee, more than 1 year

      Great team, great pay, long hours

      Nov 30, 2021 - Insurance Sales Agent 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I loved USAA I felt like I was supported and valued.

      Cons

      Calls were back-to-back, very very fast paced environment with little to no downtime

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    Viewing 1 - 10 of 4,319 Reviews
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