USAA Reviews | Glassdoor.co.in

USAA Reviews

Updated 23 March 2019
2,533 reviews

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3.6
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USAA CEO Stuart Parker
Stuart Parker
943 Ratings

Employee Reviews

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Pros
Cons
  • "Working in the call center areas can be exhausting" (in 327 reviews)

  • "Work life balance is a little lacking" (in 77 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (26)

    "Unbeatable corporate culture. Good pay. Great benefits."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Advisor in San Antonio, TX (US)
    Current Employee - Business Advisor in San Antonio, TX (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (More than 8 years)

    Pros

    EVERYTHING ties to the mission statement. Everything. Usaa has an amazing chemistry and awesome corporate culture that are truly irreplicable.

    Benefits are excellent including a sizable annual bonus for all employees, free gym and onsite clinics, 1:1 401k matching up to 8%, education card to pay for education expenses, and the list goes on...

    Cons

    It can be a challenge to “get off the phones” but at the same time qualified, dedicated employees will find their place within the organization. And hey it beats the alternative.

    Advice to Management

    Let employees do what the do best every day-take care of the members. Continue to encourage development and help employees find their calling within USAA.


  2. "Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Design Engineer in Vijayawada
    Former Employee - Design Engineer in Vijayawada
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time (More than a year)

    Pros

    It's my dream work in this company
    And well future and
    Good name about society

    Cons

    Actually developing on good knowledge peoples and hard work employees

    Advice to Management

    More opportunities will provide our company so many graduates are weighting outside of the company to serve our company

  3. "Good Company, Good Benefits, Good Bonus"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time

    Pros

    Bonus is same (% of salary) for all employees (no more Boss decision here)
    All benefits except Medical Insurance (its the way it works not the contribution)
    Opportunities exist to grow up or move into new technologies or businesses

    Cons

    Sometimes put more hours and work on weekends
    You need to have the right manager to grow and they change very frequently
    Very rigid processes

    Advice to Management

    After they changed the ratings from Manager to Peers all the nasty stuff is coming out with their lack of outlook and narrow mindedness


  4. "USAA is strict but rewarding"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA full-time (Less than a year)

    Pros

    Great pay working as a third party rep

    Cons

    Restrictive work environment, seems slightly outdated with it's training material


  5. "USAA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mutual Fund Reporting in San Antonio, TX (US)
    Current Employee - Mutual Fund Reporting in San Antonio, TX (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (More than 3 years)

    Pros

    Great benefits

    401K 8% match on day one
    Time off
    Yearly Bonus Incentives

    Cons

    Technologies are up to date


  6. "Good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Recommends
    Neutral Outlook

    I worked at USAA full-time (More than 10 years)

    Pros

    Great benefits, company 401k matching

    Cons

    Metrics are sometimes unattainable


  7. "Investment support services for the USAA Wealth Management group"

    StarStarStarStarStar
    Current Employee - Wealth Management Services in Lutz, FL (US)
    Current Employee - Wealth Management Services in Lutz, FL (US)

    I have been working at USAA full-time (More than 3 years)

    Pros

    Amazing benefits: 401k matching 8%, ton of PTO even starting out and it rolls over to keep accumulating, corporate parties and big events typically paid for year round, work at home opportunities, annual bonus, decent base pay

    Cons

    Taking back to back phone calls is tough, it can be very challenging to move within the company because it’s extremely competitive and more about who you know than what qualifications you have, typical workplace politics within a big company so there is some dysfunction within working groups to keep processes fluid and things are constantly changing

    Advice to Management

    Stay involved, don’t forget that you’re here for the lower level employees to be a voice and an advocate, not a dictator or superior to those around you. Stay in tune with the pulse of your people, if you’re not, you’re missing an invaluable insight to what really goes on with the heartbeat of the company.

  8. "Good Company, Crippling Workload"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster in Chesapeake, VA (US)
    Former Employee - Claims Adjuster in Chesapeake, VA (US)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at USAA full-time (More than a year)

    Pros

    Tuition Assistance, Benefits, PTO, Culture

    Cons

    Large workload, unprofessional management, no time between calls


  9. "Member Focused, Fair, Military Culture of Team."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Developer Integrator in Dallas, TX (US)
    Current Employee - Developer Integrator in Dallas, TX (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (Less than a year)

    Pros

    Salaries are fair, benefits are excellent. The 401K is outstanding. The pressure is positive in my area, expectations are clear. There is no back stabbing of which I am aware. There is a military culture of team, team focus on member service. The leaders and managers solve problems, they do not make them bigger. I look forward to going to work each day. You can periodically work from home in my group; that is not true for all.

    Cons

    The initial salaries and increases are typical of large corporations. The younger developers will move on to higher paying positions when their pay increases drop below market. The benefits will not be of importance to them. Outsiders can come in with higher packages than those who have grown up through the USAA system. I am one of those.

    Advice to Management

    It is difficult to grow your own. I am aware that the current CEO came from the bottom up. Bringing new ideas requires in many cases bringing in outside expertise. You all in the upper echelons have a tough one.


  10. "Member focused"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - QA Specialist
    Current Employee - QA Specialist
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time

    Pros

    From day 1 it is all about the mission and the members. World class service is a requirement to work here. Talented and educated people to work with.

    Cons

    Phone work can be tough but be engaging and focused and moving off the phone is possible.