USAA Reviews

Updated Aug 7, 2022

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Found 5,087 of over 5,527 reviews

3.6
63%
Recommend to a Friend
68%
Approve of CEO
USAA CEO Wayne Peacock
Wayne Peacock
1,010 Ratings
Pros
  • "Great benefits & supportive company culture(in 759 reviews)

  • "USAA is a great company to work for(in 381 reviews)

  • Cons
  • "USAA has talented engineers but I'd say the majority are just getting by skill-wise(in 410 reviews)

  • "lost of work which might impact work life balance(in 153 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Former Employee, more than 1 year

      Job

      Aug 21, 2018 - Design Engineer in Okhla
      Recommend
      CEO Approval
      Business Outlook

      Pros

      It's my dream work in this company And well future and Good name about society

      Cons

      Actually developing on good knowledge peoples and hard work employees

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    2. 4.0
      Current Employee

      Claims

      Jan 27, 2022 - Auto Claims Adjuster III 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Benefits are good. The ability to work from home.

      Cons

      Stress level and workload are to high.

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    3. 4.0
      Current Employee, less than 1 year

      NA

      Dec 20, 2020 - Agent in San Antonio, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Nothing to say about this

      Cons

      Overall everything is going well

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    4. 4.0
      Current Employee

      Good Company, Good Benefits, Good Bonus

      Sep 7, 2017 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Bonus is same (% of salary) for all employees (no more Boss decision here) All benefits except Medical Insurance (its the way it works not the contribution) Opportunities exist to grow up or move into new technologies or businesses

      Cons

      Sometimes put more hours and work on weekends You need to have the right manager to grow and they change very frequently Very rigid processes

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    5. 5.0
      Current Employee, more than 3 years

      Terrific Company

      Aug 7, 2022 - Manager in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great culture, mission, member focus & innovation.

      Cons

      Grew too fast and trying to catch up with staffing and processes.

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    6. 4.0
      Current Employee, more than 1 year

      Great place to start

      Aug 1, 2022 - Data Engineer III in Phoenix, AZ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible hours, kind employees. Never had a problem asking others for help when needed

      Cons

      People keep quitting, making it difficult to maintain morale. New leadership has made it clear they will do nothing to keep talent. They claim the best they can do is ensure we are working on meaningful work. That’s great until I take on the role of 3 devs because they all quit.

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      2 people found this review helpful
    7. 4.0
      Current Employee, more than 1 year

      Not a bad company to work for

      Aug 6, 2022 - Insurance Professional in San Antonio, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - benefits - pto - pay - management - culture

      Cons

      - stressful - very fast paced - little to no break between calls

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    8. 4.0
      Current Employee, more than 1 year

      Pros and Cons

      Aug 6, 2022 - Associate Claims Adjuster in San Antonio, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good growth, great workplace, good benefites

      Cons

      Really poor training, expected to perform like a robot

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    9. 5.0
      Former Employee, more than 8 years

      Excellent

      Aug 4, 2022 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Benefits, Culture, Career opp, Facilities

      Cons

      Remote opp not available at that time

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    10. 5.0
      Former Employee

      Enjoyed time with organization

      Jul 31, 2022 - Senior Insurance Professional 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I really believed in the organizations mission. We mainly focused on doing right by the customers and meeting their financial needs. Weekly 1:1's (30 minutes) with managers to assist with support and development. Weekly team meetings to address changes to role and job responsibilities, recognition, and round table discussions.

      Cons

      It can be difficult to promote out of front line roles as there are no clearly defined career paths and limited time time for development off of the phones. Job requisitions are constantly changing minimum and preferred requirements so it can be difficult to know exactly how to prepare to promote off of the frontline. Also, there is a bit too much office politics, at least in the Phoenix office.

      1 person found this review helpful
    Viewing 1 - 10 of 5,087 Reviews
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    USAA Reviews FAQs

    USAA has an overall rating of 3.6 out of 5, based on over 5,527 reviews left anonymously by employees. 63% of employees would recommend working at USAA to a friend and 50% have a positive outlook for the business. This rating has decreased by -2% over the last 12 months.

    According to anonymously submitted Glassdoor reviews, USAA employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at USAA. This rating has decreased by -3% over the last 12 months.

    63% of USAA employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated USAA 3.5 out of 5 for work life balance, 3.8 for culture and values and 3.2 for career opportunities.

    According to reviews on Glassdoor, employees commonly mention the pros of working at USAA to be culture, career development, benefits and the cons to be senior leadership, management.

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