USAA Reviews

Updated 7 Aug 2020

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3.6
65%
Recommend to a Friend
80%
Approve of CEO
USAA CEO Wayne Peacock
Wayne Peacock
61 Ratings
Pros
Cons
  • "call center environment can be grueling(in 369 reviews)

  • "USAA has many former military ppl(in 130 reviews)

More Pros and Cons
  1. "Job"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Design Engineer in Vijayawāda
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time for more than a year

    Pros

    It's my dream work in this company And well future and Good name about society

    Cons

    Actually developing on good knowledge peoples and hard work employees

    Continue reading
  2. "Good Company, Good Benefits, Good Bonus"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time

    Pros

    Bonus is same (% of salary) for all employees (no more Boss decision here) All benefits except Medical Insurance (its the way it works not the contribution) Opportunities exist to grow up or move into new technologies or businesses

    Cons

    Sometimes put more hours and work on weekends You need to have the right manager to grow and they change very frequently Very rigid processes

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  3. "Great company the lives up to its reputation"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior User Experience Designer in Dallas, TX
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at USAA full-time for more than 3 years

    Pros

    Employees are treated very well and you feel like the company actually wants to support you.

    Cons

    Conservative and risk averse, slow to pivot from older technologies and processes.

  4. "Nice facility but to much work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - VA Loan Processor in Phoenix, AZ

    I worked at USAA full-time for more than a year

    Pros

    Nice facility to work in

    Cons

    Pipeline was unrealistic and we weren’t able to give borrowers the attention they needed

  5. "Worked here for 11 years in the States"

    5.0
    Former Employee - Insurance Agent in London, England

    I worked at USAA full-time

    Pros

    Great place to be employees

    Cons

    Busy all the time, all year

  6. "Great Company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Member Service Representative in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time for more than a year

    Pros

    Great benefits. Tuition reimbursement and on-site amenities.

    Cons

    MSR's are constantly on the phones. It can be overwhelming. For being a military oriented company, they didn't offer military leave. But they might offer it now.

  7. "I'd still recommend working here"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Financial Foundations Manager in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time for more than 5 years

    Pros

    Good culture, great benefits, good pay, awesome mission, lots of PTO, room for growth, professional development opportunities, commitment to service

    Cons

    Working as an entry-level rep on the phones can be trying and gets old, keep looking for your right job fit within the company if you are unhappy in your position

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  8. "Great benefits, but pay isn't competitive. Very political. Promotion is based on who you know not what you know."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Development Engineer II in San Antonio, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at USAA full-time for more than 3 years

    Pros

    The benefits and work like balance is amazing.

    Cons

    It's a self proclaimed "people" company, which breeds bias. You have to stick up to get promoted.

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  9. "Positive culture, underpaid"

    4.0
    Former Employee - Property Claims Adjuster in Tampa, FL

    I worked at USAA full-time for more than a year

    Pros

    They create a positive work environment

    Cons

    Overworked and underpaid and management refuses to hire more staff for the extra help they desperately need.

  10. "Good Job"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at USAA full-time

    Pros

    PTO and health benefits are good

    Cons

    It can be difficult to advance

Found 2983 reviews
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