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      USAA

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      Member Solutions Representative Interview

      13 Feb 2018
      Anonymous employee
      Tampa, FL
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through an employee referral. The process took 3 weeks. I interviewed at USAA (Tampa, FL) in Jan 2018

      Interview

      I had gotten a referral through a friend. They emailed me about the referral and applied through the link they sent me. Got an invitation for the pre-employment assessment, took it and submitted. Took about 2-3 weeks before I heard anything back. Was invited to do a phone interview, which in itself was pretty comfortable and was given a lot of information regarding the position and benefits and training/working schedule. At the end was invited to come in for face-to-face interview, set it up for early morning next day. Went in for interview, had one person interviewing in person and another person on the phone. Interview felt very comfortable, more like a conversation and felt very confident about the experience. Was told my recruiter would contact me within 5 business days. Got a call from him the next day with an offer, provided clearance with background and drug test.

      Interview questions [1]

      Question 1

      Why did you leave your last company?
      Answer question

      Other Member Solutions Representative interview reviews for USAA

      Member Solutions Representative Interview

      6 Mar 2020
      Anonymous interview candidate
      San Antonio, TX
      Declined offer
      Neutral experience

      Application

      I applied online. The process took 4 weeks. I interviewed at USAA (San Antonio, TX) in Apr 2018

      Interview

      a lot of steps, very long, a lot of questions. not a lot of pressure, but they ask a lot of situational questions. role playing is common in the 1:1 interview

      Interview questions [1]

      Question 1

      situational
      1 Answer

      Member Solutions Representative Interview

      9 Feb 2021
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at USAA in Dec 2017

      Interview

      HR basic screening questions. HR Rep is very friendly and inviting. Second interview was also basic screening questions. Questions lead to a sense of the job being a sales position.

      Interview questions [1]

      Question 1

      How I feel about team collaboration and communication?
      Answer question