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      Senior Member Services Representative Interview

      28 Sept 2013
      Anonymous employee
      Phoenix, AZ

      Other Senior Member Services Representative interview reviews for USAA

      Senior Member Service Representative Interview

      26 Jan 2024
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at USAA (Phoenix, AZ) in Feb 2009

      Interview

      Excellent, easy, the interviewers are excited and happy that you want to work there.

      Interview questions [1]

      Question 1

      Tell me about a time when you had to calm an irate customer?
      Answer question

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at USAA in Jan 2024

      Interview

      The company uses third-party recruiters throughout the entire process. And they use another third-party company called higher right to do the background check and to do the bulk of the correspondence throughout the process. It’s very robotic and weird. It took a lot to get the interviewers to open up and act like regular people during our Chats

      Interview questions [1]

      Question 1

      What was one objection you had while taking call?
      1 Answer