The receptionist and/or greeter do not acknowledge you by name and ask you to provide them with the application they sent you. You take a 4 minute timed test and then meet with the first interviewer who asks you pre-screening questions that could've been asked over the phone. They basically then tell you that you will be a customer service representative for 8-12 weeks while you learn. At that point you will be placed as a team lead. When asking about the manager position- they say they dont have any open.. this was a scam and just a tactic to get people in the door. Very dishonest!