Multi-step. Answers need to be in STAR format, Situation. task/Action, Result. The answer must refer to a specific example in your past employment. Past actions predict future actions. focus on the details of the specific actions taken.

The interview using the STAR format. S-Situation, T-Task, A-Action, R-Results. The thought is that past behaviors predict future behaviors. All questions are asking for a specific time that you encountered a certain situation. The part that most people miss is providing specific details to the steps taken to resolve the concern, showing the thought process used to resolve the situation