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      Wayfair

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      Customer Service Representative Interview

      27 Sept 2019
      Anonymous employee
      Brunswick, ME
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. The process took 5 days. I interviewed at Wayfair (Brunswick, ME) in Sept 2019

      Interview

      The interview process was very efficient and painless. A recruiter for Wayfair reached out to me through LinkedIN. After passing the online assessment, we did a phone interview. She asked me about my work history, specific previous experiences, and a lot of situational Q&A. After that, she invited me to come in the next day and interview with two managers. Both managers were very nice and made me feel welcome. Those interviews went very smoothly, they used a similar situational Q&A. Overall, it was a positive experience and I felt optimistic when I left.

      Interview questions [5]

      Question 1

      Can you tell us about a time when you couldn't uphold a commitment or promise?
      4 Answers

      Question 2

      Why do you want to work at Wayfair?
      Answer question

      Question 3

      Can you tell us about a time when you encountered conflict? How did you resolve it?
      Answer question

      Question 4

      Can you tell us about a time when you made a mistake? How did you correct it?
      Answer question

      Question 5

      Can you tell us about a time when you had to change how you communicated with others?
      Answer question
      8