I applied online. The process took 1 week. I interviewed at Wayfair (New York, NY) in Sept 2024
Interview
I first had a call with to discuss the role. Once I made it thru that step I had a zoom with 2 other account managers. I was asked a lot of "what would you do in this instance.." type of questions.
Interview questions [1]
Question 1
If a customer received the incorrect shipment but was on a tight deadline what would you do? How would you handle?
the interview process was very straightforward and simple. they asked star method questions about experience and took time to throughly answer any questions I may have had. Very easy process
It was fine, the person who interviewed me was lovely. Explained the role well, and very human. Took an interest in me and my skills, and didn't wait long to contact me to offer the role.
Interview questions [1]
Question 1
Name me a time when you gave great customer service
The process took 1 week. I interviewed at Wayfair (Denver, CO) in Jun 2025
Interview
Two interviews. First was a phone screen with HR. Second was a 45 minute interview with two sales manager.
Overall, very friendly and the interview was conversational.
This interview took about 1 week in total,
Interview questions [1]
Question 1
Tell us about a time you had a challenging customer and how you improved their experience to earn their more of their business.