Participate in design of call monitoring formats and quality standards. TNA (Training need analysis) – Analyze the call monitoring data to determine the areas……
Stay Updated: Keep up with the latest developments in machine learning optimization and high-performance computing to continually improve our solutions.…
2–3 years preferred (Freshers with excellent communication may also apply)*. HisabKitab is seeking a motivated and knowledgeable *Product Trainer* to educate……
Nagar, Karnataka: Reliably commute or planning to relocate before starting work (Required). Internet start-up -* A new start in this field, with the most……
If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to……
Work closely with stakeholders to understand their analysis and decision-making requirements and deliver comprehensive solutions that meet those needs.…
The working shift will start from 11:30 AM and ends at 8:30 PM. Will you be comfortable with the shift timings? Inside sales: 1 year (Required).…
Experience: 10+ years of progressive experience in large-scale BPO, ITO, or technology-enabled service operations , with at least 3 years in a senior leadership……
Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred). B.E./ B.Sc./ M.Sc./ MCA graduates ,Male/Female , Fresh/……
Conduct benchmarking studies against competitor DMCs and travel companies. Liaise with tourism boards, hotels, airlines, and industry partners for market……
The ideal candidate will assist in managing and optimizing our online sales platforms to ensure a seamless customer experience and driving business growth.…
4 years of relevant experience or equivalent combination of education & work within healthcare payer or provider. Proficient in Microsoft Office, Word, Excel.…
Prior experience in the education sector (NEET/JEE) will be an added advantage. 1+ year of relevant experience in academic operations or a similar role.…
Position description: Strategically drive and oversee comprehensive business operations, ensuring seamless coordination, resource optimization, and adherence to……
Typically reflects 3 years or more of relevant experience. POLICY DEVELOPMENT & GOVERNANCE: Implements data governance policies that help maintain data……
2-3 years of relevant experience or equivalent combination of education & work within healthcare payer or provider. Basic database skills using MS SQL.…
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to,……
Key Responsibility: ● Respond to employee/corporate customer queries via e-mail/ phone in a timely and professional manner ● Coordinate with respective stake……
The role demands a thoughtful approach to designing effective business solutions that support organizational goals and enhance overall performance.…
FullTime at Office - Monday to Saturday (Timings: 9.30 am to 5.30 pm). Social Media Video/Photo Creation & Editing. Basic Experience in Video/Photo Editing.…
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The Technical Communications Specialist is responsible for planning, developing, delivering and maintaining information products to support product and service……
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Engineering Graduate with 3-5 Yrs experience in sales of valves. To provide complete sales solutions. Technical Field sales role for EPC, OEM clients.…
Familiarity with managing security operations and an understanding of access control and surveillance systems. Frequent sitting, standing, and/or walking.…
Evaluate calls and provide feedback to a team of approximately 25-35 Customer Service Executives.
Cascade the procedural changes, and compliance updates received from the Compliance Team, Clients and other sources (after validation).
Collaborate with respective Operations stakeholders to create plans of action for bottom performers.
TNA (Training need analysis) – Analyze the call monitoring data to determine the areas of opportunities.
TNI – Identify the training needs based on the TNA.
Identify the bottom performers, and discover the root causes AOIs.
Propose preventive and corrective actions to the stake holders, get a buy-in and execute collaboratively to impact the performance positively.
Organize and facilitate call listening sessions.
Conduct daily/weekly briefing.
Conduct trainings for on-floor agents to improve productivity.
Investigate internal and external complaints.
Participate in design of call monitoring formats and quality standards.
Act as a Subject Matter Specialist on Quality improvements for the assigned portfolios. Conduct special / critical audits besides the regular call monitoring – Payment calls, specific dispositions, credits, etc.
Builds world-class, development teams through clear expectations and objectives management, career development, and smart recruiting.
Actively participates in the continuous improvement of software development process.
Performs root-cause analysis, identifies problem areas, and makes recommendations for improvement.
The minimum salary is ₹3L and the max salary is ₹6L.
₹3L – ₹6L/yr (Glassdoor Est.)
₹4L
/yr Median
Pune
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