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Job Summary

Atlassian Skills: you will be administering multiple Jira and Confluence cloud instances. Management includes, but is not limited to application management: space creation and management, end user support, automations, schema enhancements (work types, fields, screens, workflows, permissions), Marketplace Apps, webhooks, and documentation in Confluence as well as org management: directory management (users, groups, service accounts), security settings, API tokens, IP allow lists, data management and other Atlassian organization settings. Development Skills: you will develop and deploy Forge Apps using node.js and Python, use ScriptRunner and scripting languages such as Groovy to create scripted fields, scheduled jobs, script listeners, behaviors, conditional logic, and advanced automations. Experience with AI prompts and MCP is a must. Experience with Jira Align a plus.The Manager, Enterprise Tools and Applications maintains accountability, responsibility and stewardship for the tools and application suites that they support for the Enterprise. This role is responsible for overseeing development, maintenance, end-user support, and the overall health of the tools and application suites. The Manager, Enterprise Tools and Applications has four areas of domain knowledge: Technical, business, process and industry sector.

Essential Job Functions

• Lead a team of highly engaged associates and contractors, ensure the team understands role expectations and meets or exceeds those expectations. Provide development to the team with ongoing coaching and feedback, performance management, career development and administrative support. (15%) - (15%)

• Coach and mentor development staff to enable them to reach their peak potential and cultivate high-performance. Provide peer coaching and feedback formally and informally. Request and utilize feedback to foster personal development. - (15%)

• Develop and maintain organizational strategies to support workforce, business, and financial needs. Appropriately manage resource capacity and demand, to meet business delivery and production support expectations. - (15%)

• Provide guidance to the development team and be a liaison for multiple areas of the business. Work across the organization and function as project development Lead for enterprise-scale efforts. Develop and maintain organizational strategies that support current and future workforce, business, and financial needs. - (10%)

• Cultivate relationships across roles and organizations to maximize collaboration, partnership, and efficiency. Provide peer coaching and feedback formally and informally. Request and utilize feedback to foster personal development. - (20%)

• Oversee at least two enterprise applications. Oversee delivery effort relating to configuration, end user support, and requirements. Create and maintain application roadmaps. Develop KPI dashboards to monitor efficiency of team and health of application. - (10%)

• Continuously improve applications and processes with a focus on quality, efficiency, and user experience. - (10%)

• Financially responsible for the labor, licensing, infrastructure and needs to adhere to the budget. Demonstrate the ability to generate support from others to achieve desired business outcomes in relation to the application. - (5%)

Minimum Qualifications

• Bachelor’s Degree in Information Technology/Computer Science or equivalent technical degree

• 7+ years of experience working with IT applications (such as developing, implementing, or supporting).

• 3+ years of experience leading projects, mentoring and/or coaching experience, demonstrated subject matter expert in department

• Experience working with technical components utilized by the team. Experience developing and maintaining application roadmaps for enterprise tools and applications. Experience working in an agile delivery model or scrum support model.

Preferred Qualifications

• Agile Certification

• 8+ years of experience working with IT applications (such as developing, implementing, or supporting).

Skills

• Application Development

• Enterprise Strategies

• Information Technology Applications

• Information Technology Security

• IT Compliance Management

• IT Leadership

• IT Roadmap

• Production Support

• System Implementations

• Technology Implementations

Reports To: Senior Manager and above

Direct Reports: 2 - 5

Work Environment

• Normal office environment, hybrid.

Other Duties

This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time.

About Bread Financial®

At Bread Financial, you’ll have the opportunity to grow your career, give back to your community, and be part of our award-winning culture. We’ve been consistently recognized as a best place to work nationally and in many markets and we’re proud to promote an environment where you feel appreciated, accepted, valued, and fulfilled—both personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression.

Bread Financial® (NYSE: BFH) is a tech-forward financial services company that provides simple, personalized payment, lending and saving solutions to millions of U.S. consumers. Our payment solutions deliver growth for some of the most recognized brands in travel & entertainment, health & beauty, technology, electronics, jewelry, home and specialty apparel through our co-brand and private label credit cards and pay-over-time products providing choice and value to our shared customers. Additionally, we offer Bread Financial general purpose credit cards and saving products that empower our customers and their passions for a better life.

Bread Financial proudly marks 30 years of success in 2026. To learn more about our global associates, our performance and our sustainability progress, visit breadfinancial.com or follow us on Instagram and LinkedIn.

• All job offers are contingent upon successful completion of credit and background checks.

• Bread Financial is an Equal Opportunity Employer.

Job Family:

Information Technology

Job Type:

Regular