Telesales Representative – Maternity Cover (12 Months)

We are looking for a Telesales Representative to join our Limerick based Telesales Team on a 12‑month maternity cover contract.

Reporting directly to the Telesales Supervisor, this role would suit someone who is an excellent communicator with a professional, friendly, and customer‑focused approach.

Key Responsibilities

• Delivering a high standard of customer service by working closely with the telesales team and wider business departments
• Processing customer orders accurately and efficiently
• Resolving customer queries and ensuring a smooth process through to delivery
• Acting as a key point of contact for customers via phone, email, fax, and online ordering platforms

More About the Role

• Answering incoming calls in a professional and timely manner
• Responding to customer queries with care, taking the time to understand concerns and agreeing ownership and resolution timelines
• Keeping customers informed and updated until issues are fully resolved
• Installing and supporting customers with the Connect online ordering system
• Processing orders via phone, email, fax, and the Connect system
• Logging all relevant customer information accurately and escalating issues to the appropriate teams where required
• Generating reports for internal and customer use
• Proactively identifying opportunities to improve processes and communicating these to the Telesales Supervisor
• Staying up to date with product knowledge, business updates, and internal communications
• Providing general support across the team to ensure office efficiency and customer satisfaction

About You

• Previous experience in a customer service or telesales role, ideally within a sales‑focused organisation
• Strong communication and listening skills
• Highly organised with good attention to detail
• Comfortable working in a fast‑paced, customer‑focused environment
• Confident using systems and learning new tools