Does Costa Coffee pay their employees well?

According to anonymously submitted Glassdoor reviews, Costa Coffee employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Costa Coffee. This rating has improved by 33% over the last 12 months.

How satisfied are employees working at Costa Coffee?

83% of Costa Coffee employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Costa Coffee 3.9 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Costa Coffee?

Barista (39) , Barista Maestro (9) , Barista Maestro Skilled (5) , Cashier/Barista (5) , Store Manager (4) , Assistant Manager (3) , Barista, Shift Supervisor (2) , Shift Leader (2) , Supervisor (2)

What are the pros of working at Costa Coffee according to real employee reviews?

"great team and good pay" ((in 5 reviews)); "Free drinks on shift good" ((in 4 reviews)); "Good work life balance" ((in 3 reviews)); "good benefits" ((in 3 reviews))

What are the cons of working at Costa Coffee according to real employee reviews?

"Long hours and stressful during peak hours" ((in 6 reviews)); "Very Bad management, low salary" ((in 4 reviews)); "bad management" ((in 3 reviews))

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Costa Coffee

Costa Coffee Reviews

3.9

83% would recommend to a friend

(89 total reviews)

90% positive business outlook

Costa Coffee has an employee rating of 3.9 out of 5 stars, based on 89 company reviews on Glassdoor which indicates that most employees have a good working experience there.

Reviews by job title

89 reviews

5.0

2 Jul 2026

Great culture

Global consumer data analyst

Recommend

CEO approval

Business outlook

Pros

Lovely culture and great people

Cons

Can sometimes not be challenging enough

2.0

2 Jul 2026

Flexible hours, but terrible management and ethics

Team leader

Recommend

CEO approval

Business outlook

Pros

If you are a student your hours can be very flexible and work is quite easy.

Cons

By far it was the worst management I have ever worked with. The manager was rude and at times inappropriate. They scammed people with raffle tickets. This place held no morals and has the capability of destroying anyone's mental health.

4.0

17 Jun 2026

Positive work culture but low pay and part-time hours

Barista

Recommend

CEO approval

Business outlook

Pros

Good work culture, work life balance

Cons

Reparative, less salary and part time job

Viewing 1 - 3 of 89 Reviews

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