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Cox Communications Reviews
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    Cox Communications Reviews

    Updated Jul 22, 2019

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    Found 2061 reviews

    3.7
    StarStarStarStarStar
    Rating TrendsRating Trends
    67%
    Recommend to a Friend
    85%
    Approve of CEO
    Cox Communications CEO Pat Esser
    Pat Esser
    1106 Ratings
    Pros
    Cons

    • "call center so you're on a leash to your phone" (in 72 reviews)

    • "pay is absolutely horrible for what customer service reps have to put up with" (in 42 reviews)

    More Pros and Cons

    1. "fine"

      StarStarStarStarStar
        Current Employee - Anonymous Employee 

        I have been working at Cox Communications

        Pros

        good to work with and nice

        Cons

        food is bad and not upto the mark

        Cox Communications2018-07-12

      • "professional team with business in mind"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Anonymous Employee 
        Recommends
        Neutral Outlook
        No opinion of CEO

        I have been working at Cox Communications for less than a year

        Pros

        customer friendly team knowledgeable Business in high priority

        Cons

        Business priority is not trickled down to lowest layer as yet

        Advice to Management

        Try & address the cons

        Cox Communications2015-05-22
        • Join the Cox Communications team
        See Our Latest Jobs

      • "Good Company"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Customer Care Manager in Atlanta, GA
        Recommends
        Positive Outlook
        No opinion of CEO

        I worked at Cox Communications full-time

        Pros

        Great bonus structure Work Life Balance Family oriented

        Cons

        Lacks diversity in the upper management and executive management(minorities and women of color) Goes through transformations but rehires the same people

        Advice to Management

        Hire more experienced people stop trying to appeal to the Millenials

        Cox Communications2019-07-23

      • "Great team, very positive experience"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Anonymous Employee in Atlanta, GA
        Recommends
        Positive Outlook
        No opinion of CEO

        I worked at Cox Communications full-time

        Pros

        Loved my team, very smart people who worked hard but understood that work/life balance was important. Amazing leaders. I learned a lot. Extremely positive experience. Culture was fantastic - culture is to treat employees well.

        Cons

        Worried technology changes will change the industry and be left behind

        Advice to Management

        Plan for a future where you don’t get left behind.

        Cox Communications2019-07-19

      • "Project Manager role at Cox"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Project Manager in Atlanta, GA
        Recommends
        Positive Outlook
        Approves of CEO

        I have been working at Cox Communications full-time for more than 5 years

        Pros

        Great people, culture, team, flexibility, and low stress

        Cons

        Limited career track, development, growth, or succession planning. Most people only progress or are promoted only through personal relationships at Cox.

        Advice to Management

        Develop succession planning for top talent employees.

        Cox Communications2019-07-18

      • "Awesome Place To Work!!!!"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Sales Manager in Las Vegas, NV
        Recommends
        Positive Outlook
        Approves of CEO

        I worked at Cox Communications full-time for more than a year

        Pros

        Great place to work, awesome environment, incredible benefits.

        Cons

        I have no cons from working at Cox

        Advice to Management

        Keep treating your employees as family and with respect. Cox was a great place to work. I miss it!!!

        Cox Communications2019-07-12

      • "Great company"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Account Executive in Wichita, KS
        Recommends
        Positive Outlook
        Approves of CEO

        I have been working at Cox Communications full-time for more than 3 years

        Pros

        Cox has a great culture and environment.

        Cons

        Hard to compete against other companies

        Cox Communications2019-07-02

        Cox Communications Response

        July 15, 2019 –

        Hi, thanks for your feedback! We are glad to hear that you’re enjoying your time with us! Cheers to 3 more years!

      • "Carrer at cox"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Tier I Support in Chesapeake, VA
        Recommends
        Neutral Outlook
        No opinion of CEO

        I have been working at Cox Communications full-time for more than 3 years

        Pros

        Benefits are great nice pto

        Cons

        Inconsistent process which cause confusion for management

        Cox Communications2019-07-02

      • "Best Company Ever Worked For"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Network Engineer in Omaha, NE
        Recommends
        Positive Outlook
        Approves of CEO

        I worked at Cox Communications full-time for more than 5 years

        Pros

        Makes the employee feel included in the direction of the company. To be such a big company you really feel like family. Company has a clear vision and path to get there. Liked my job so much that I woke up before my clock went off usually ready to start the day.

        Cons

        None that I can think of.

        Cox Communications2019-06-28

        Cox Communications Response

        July 15, 2019 –

        Wow, what a great review, thank you! We are thrilled to hear that you enjoyed your time with us! And, after five years we’re sad to see you go but wish the best for you in your new gig! Thanks again for your time with us!

      • "A good company starting to make bad decisions"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Account Executive II in Phoenix, AZ
        Recommends

        I worked at Cox Communications full-time

        Pros

        Cox cares about its employees, good benefits, and you're not just a number.

        Cons

        Management started making bad decisions regarding territories for selling, sharing commissions etc.

        Cox Communications2019-06-25
      Found 2061 reviews