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      Customer Paradigm

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      Customer Paradigm Reviews

      4.3

      77% would recommend to a friend

      (21 total reviews)

      Jeff Finkelstein

      86% approve of CEO

      84% positive business outlook

      Ratings by category

      4.6

      Work/Life balance

      4.6

      Senior management

      4.4

      Career opportunities

      4.3

      Culture and values

      4.0

      Compensation and benefits

      1.0

      Diversity and inclusion

      Customer Paradigm has an employee rating of 4.3 out of 5 stars, based on 21 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Customer Paradigm employee rating is in line with the average (within 1 standard deviation) for employers within the Media and communication industry (3.7 stars).

      Reviews by job title

      21 reviews
      4.0
      3 Jan 2017

      Sales Associate

      Sales associate
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible to your schedule Not fast paced: expected to pick up the phone but that is about all No sales expectations

      Cons

      No training on the platform Unstable financially, still uses paper checks Constant change in employees

      2.0
      31 Aug 2014

      Poor leadership

      Project manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Great environment to learn Magento programming. Flexible work from home options, casual office setting.

      Cons

      Very poor leadership that does not create a safe environment for employees. Lacking in basic project processes, deployment process or clear project definitions, which often caused uncontrolled product releases, unclear project KPIs or goals and residual issues with clients. Lacking in any culture or company values. Benefits package is minimal and job perks all but non-existent. This coupled with the poor leadership just leaves many employees with the feeling they are disposable, and the actions from leadership back this up.

      1.0
      29 Sept 2019

      Reach out to a former employee first

      Project manager
      Recommend
      CEO approval
      Business outlook

      Pros

      The line level employees are phenomenal. These are people who, for whatever reason, are sticking around and trying their absolute best to do right by clients. It's a tight knit, tiny team that pulls each other through.

      Cons

      Regularly encouraged by the highest level of management to lie and bend the truth to clients. Insane project loads, unrealistic timelines, highest level of management actively undermines employee success. Added bonuses are no raises, promises for continuing education or reaching performance based goals are never kept, and more clients than not verbally abusing employees.

      Viewing 1 - 3 of 21 Reviews
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      ReviewsCustomer Paradigm reviews

      Glassdoor has 22 Customer Paradigm reviews submitted anonymously by Customer Paradigm employees. Read employee reviews and ratings on Glassdoor to decide if Customer Paradigm is right for you.