Pros
Founding team knows the platform and the niche they fit into very well. Competitive pay and remote work. Shifting from a professional services model to a SaaS model. The teams in the Philippines are wonderful people and a few US based employees are exceptional.
Cons
Extremely niche environment and many customers do not want the SaaS platform, The ProServ revenue is what keeps the company alive. Outside the founding team, the abilities of the leadership team immediately drop off to include individuals who should never be in leadership roles. There is a lot of "looking over your shoulder" mentality, personal agendas, and very unclear lines of responsibility which will be leveraged against an employee any time something goes wrong. Communication from leadership to employees is poor and relies on inference to get a point across. Lots of dangerous mistakes being made with the data. There is a lot of turnover of US employees, and most of the departing employees are terminated. It is very clear the teams in the Philippines exist because they are so inexpensive. Leadership skirts the line with clients by saying no one outside of the US has access to the data, but the reality is the Philippines employees do. Once the clients get wise to this, things are going to get very difficult for the company.
