5.0
22 Dec 2011
Anonymous employee
Former employee
Fort Worth, TX
Recommend
CEO approval
Business outlook
Pros
Great benefits! The CEO, Robert Benmosche, sent out an employee survery and he cares and listens to the employees and is making good changes because of this. He believes the employees are the rock of AIG!
Cons
AIG is consistenly outsourcing the U.S. employees jobs or replacing them with IVR systems. Quality one on one customer service is becoming obselete and the customers are the ones who suffer for it. The brokers suffer from this as well and they are the ones who make the company billions of dollars each year. Management is top heavy too!