Pros
I joined AIG Bangalore Finance Center (FC) sometime back and I'm quitting this wonderful company due to lame Genpact. AIG is a Great company with great history and stand. Very good/knowledgeable onshore AIG team, except that the indian Finance center ops (in Bangalore & Gurgaon) had been entrusted in wrong hands of Genpact. AIG has tied up with Genpact and trusted it to set up Finance centers in India. Basically its a turn key project entrusted by AIG to Genpact. Genpact is a very uncouth/unethical/unprofessional company with very lame employees lacking even the basic communication skills or management skills, heading/driving the AIG finance centers in India.The HR, IT & senior management team of genpact are very unskilled and are doing lame job at recruiting/managing AIG affairs in the FC. On this pace, I am worried as an employee of AIG that the brand is at stake with a wrong partner like Genpact. I am surprised (rather shocked) as to how AIG was cheated into a deal with Genpact. IBM or HP or Capgemini or even a b-grade indian consultancy could have been a far better choice over Genpact. Ways in which Genpact is taking AIG for a ride:- - G(enpact) HR is recruiting poorly skilled labor at the FCs in India and they seriously lack skills to recruit real professionals. Most of the AIG recruits here does not belong in the roles as they lack very basic skills required for their job - G-IT: very poor IT service; issuing low-end PCs/Laptops even though AIG is paying good for it. even the Mobilecon(wifi) hardly works here.. IT infrastructure is a very basic need and AIG mgmt needs to relook at the same here. - Genpact Senior Mgmt are very immature and highly unprofessional/unskilled at managing AIG employees - The Genpact transition mgmt team are very very unethical in their ways. For example they try to take advantage of travels by advising AIG employees to book tickets/hotels via Genpact and not AIG HRG specifically and even ask them to key in genpact managers' member id for hotel points. silly people. - Genpact managers indirectly even threaten AIG employees stating that they are superior to the AIG on-shore team, when it comes to the yearly appraisal reviews of the AIG employees in India Finance centers. Unfortunately AIG has given control to Genpact, which is a very wrong move and G-managers are highly demoralising AIG staff here. - Genpact trainings for AIG employees are hilarious and mostly taken by Genpact employees who dont even know how to talk properly in english. Employee training is A JOKE here and a stand-up comedy basically, except when given by AIG onshore team. - If not for AIG veterans like Linda/Ricky, who have migrated to India to help set up the FCs, I would have had a very wrong opinion about the professionalism of AIG.
Cons
Cons?? seriously?? AIG is being conned by Genpact. as simple as it :)