To reference the "headline" of the review, standard practice here seems to be not caring about things until a client has a complaint about something. Communication from leadership? Nonexistant. Scope creeping ourselves into a hole with a client because we'll commit do doing things without ever communicating with the people that will actually be doing the work? You betchya! Have you got some advice for possible improvements? Nope I don't think so, stay in your lane. If you're into the whole stay in your own lane and only do one thing then this might be a good place to work, but unfortunately the stay in your lane motto only applies to the lower people on the totem pole that actually know whats going on with the company.