Interesting Company - Customer Support Amadeus Employee Review

2.0
28 Dec 2023
Recommend
CEO approval
Business outlook

Pros

The second largest IT company in the world.

Cons

Lots of politics involoved. The Miami office is run by snobs who look down on other offices in the US. Too many acquisitions and not enough time is spent on trying to manage what they currently have on their plate.

Explore other reviews about Amadeus

2.0
27 Oct 2025
Recommend
CEO approval
Business outlook

Pros

- Learning opportunities, every day brought something new to tackle or explore - Decent benefits package that covered the essentials - Competitive salary relative to industry standards

Cons

- Management is aggressively enforcing a hybrid model, even for remote employees, and is rescinding previously agreed upon contracts. There's a glaring lack of strategic vision from leadership. - If you're based in Europe or North America, job security is virtually nonexistent unless you're in upper management. Roles are being shifted to India, Colombia, and the Philippines, with cost-cutting prioritized over talent, experience, or loyalty. - The forced migration to Azure, compounded by poor planning, is draining resources. And employees are paying the price — not just through increased workload, but by being let go in recent layoffs (October '25). With many of the positions eliminated quietly transferred to offshore. - Layoffs are being justified as “market alignment” and financial necessity. Yet at the same time, the company continues to absorb small to medium-sized companies, raising serious questions about transparency, priorities, and long-term stability.

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