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      Asurion

      Engaged employer

      Asurion reviews

      Hectic sometimes - Help Desk Technician Asurion Employee Review

      2.0
      16 Jul 2015
      Help desk technician
      Recommend
      CEO approval
      Business outlook

      Pros

      Some good coaches, some bad coaches. Lots of overtime.

      Cons

      Favortism at the workplace. Added new metrics to curb cheating, but they hurt nearly everyone. Was a good company till then on the Premier support side. The Que is outrageous as I am writing this and they expect you to do back to back calls for your entire shift. I average about 40-50 calls per day at the moment. The Que is so bad they pull tech leads and Coaches off the phones to take calls. They have hiring events but out of the last one they had 100+ bodies show up and only hired two people. severely understaffed.

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      3.0
      26 Jun 2026
      Technician
      Recommend
      CEO approval
      Business outlook

      Pros

      Training provided, tools and knowledge that help in various aspects, great intro to tech support or engineering.

      Cons

      Either you are overworked because the store is understaffed or not enough hours because too many part time people. Pay remains low even after years of experience, conditions for drivers doing mobile repairs can be sketchy, drivers during summer can get really hard, busy days can lead to 9-10 hours driving, a big push to be more sales focuses instead of tech repair focused. If there is already a manager; there’s not really a path to go from technician to manager or technician to corporate opportunities.

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