Asurion Reviews

Updated 24 Jun 2021

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Found 3,008 of over 3K reviews

3.6
64%
Recommend to a Friend
75%
Approve of CEO
Asurion CEO Tony Detter
Tony Detter
699 Ratings
Pros
  • "Compensation Benefits Bonus Inclusive the ability to work from home(in 214 reviews)

  • "Good pay, great challenges, professional growth(in 175 reviews)

  • Cons
  • "Work life balance can be difficult with constant change(in 94 reviews)

  • "needs more diversity in upper management(in 43 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee

      Great Company

      24 Aug 2015 -  
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I love working for Asurion. I've met some of the nicest people in the management team and everyone really cares.

      Cons

      None that I can think of.

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    2. 4.0
      Current Employee

      Nice

      5 May 2021 - Systems Engineer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Secure ..........a b c d e

      Cons

      Low hike...........a b c d e

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    3. 5.0
      Former Employee

      Technical Lead

      15 Apr 2015 -  
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Best release cycle - very well planned

      Cons

      Slow professional growth at the company

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    4. 2.0
      Current Employee, more than 3 years

      I feel like a robot

      1 Jun 2021 - Care Solutions Team in Nashville, TN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits. PTO. Holiday pay. 401K Contribution.

      Cons

      Very hard to get a day off unless requested months beforehand. Impossible to get a holiday off even if you have PTO available. No sick days. Very controlling feeling under pressure under every single call. You pretty much have to be a robot without sounding like one. Asurion also says they don’t tolerate racism but if a customer acts racists forwards you, you will be fired for hanging up on them for using any sort of abusive language. They make so many claim procedures extremely difficult for customers and don’t give us the easy-fix solutions or tools to resolve issues, instead we have to calm the customer down. Asurion also has an annoying tendency to treat everyone like little kids to make the work environment more “fun”. Systems run slow but they expect us to work fast. CST deals with escalated callers but want us to finish fast when clearly you can’t calm an angry customer down in just 4-6 minutes. ITS UNPREDICTABLE !

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      4 people found this review helpful
    5. 1.0
      Former Employee, more than 1 year

      Lies!!

      31 May 2021 - In Home Expert in Denver, CO
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Not much to say here, maybe consistent hours and decent pay rate?

      Cons

      Far outweigh the pro's: LIES: Was promised medical insurance and a Verizon discount, neither of which is true. Had medical during training, but once out I was informed part-timers are not eligible (I understand it is atypical for part-timers to qualify for medical, but it's what was on my job offer letter). Verizon doesn't give employee discounts unlimited plans, which unlimited is required since you use so much data on the job, it's a catch-22. Job was extremely stressful. Delivery timeframes are planned out as if you are just dropping off and immediately off to the next. However, you're expected to activate the phone, transfer content, and somehow extract information and build rapport to make a sale in the no time that they allot for you. Verizon phones do not automatically activate as expected, and you have to call customer service to access their tools (which you as the "expert" should have). These Verizon reps then take FOREVER, and try to steal your sale from under you, only ensuring no sale occurs in the awkwardness of the process. So now you're short on time, by no fault of your own, having to speed to the next delivery, which then jeopardizes that delivery's sale potential.... it's a vicious stressful cycle, each and every day. If a car accident doesn't kill me, the stress of it will.

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      3 people found this review helpful
    6. 4.0
      Current Employee, less than 1 year

      Decent Pay & Benefits to Distract From the Mess

      14 Jun 2021 - Expert 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Base pay is decent, plus every position has ways to get bonuses Plenty of overtime Opportunities for Advancement Good Benefits

      Cons

      You can never get in a routine; it's practically a mantra here that the only thing that stays the same is that it's always changing. I've yet to work on a product that I felt proud to sell/be a representative for. Sometimes you'll get transferred to a position you didn't want and don'it have the skills for and wll be expected to excel.

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    7. 4.0
      Former Employee, more than 1 year

      Perfect Job for the Young

      17 Apr 2021 - Premier Support Solutions Representative in Phoenix, AZ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      1) There's good money to be made, especially if you hit your metrics. 2) If you can adapt quickly to major changes, you will succeed. 3) Positivity is rewarded. Negativity is punished.

      Cons

      1) In order to continue to get the same rewards, you must frequently change how you approach your job. 2) If you live anywhere but Tennessee, you are ineligible for most internal jobs. 3) Every word you speak and every step you take is being recorded and judged. Despite this, you need to keep track of EVERYTHING you do to advance your career.

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      8 people found this review helpful
    8. 5.0
      Current Employee

      Overall Ideal.

      21 Jun 2021 - Lead Technical Consultant in Denton, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      As lead Tech you are the glue that holds everything together. 1. Making schedules 2. handling inventory every month 3. handling with customers

      Cons

      Majority of the time you are a contractor for other companies and so if said company doesnt need you, Asurion with move you around to another position incase your position is already filled and no longer needed.

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    9. 5.0
      Current Employee, more than 8 years

      Great place to work

      24 Jun 2021 - Procurement Manager in Nashville, TN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Asurion offers flexibility and great pay

      Cons

      Don't always have the tools or support to do your best work

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    10. 3.0
      Current Employee, more than 5 years

      Great opportunity but too much high sales pressure and constant change

      14 Jun 2021 - Whole Home Tech Expert in Nash, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      great incentives great ot pay loa great benefit package and a fun environment when we were working in the office

      Cons

      will work you and use you and not move you up. flash lateral move as a "team lead" but not pay you more but give you much more responsibility. constant changes. to much micro management and thought they have core values all they care about these days are sales, sales , sales. some coaches are better than others and more understanding and dedicated to helping you. others only care about performance. It can be very stressful at times.

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