Asurion Reviews

Updated 30 Jun 2020

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3.5
65%
Recommend to a Friend
74%
Approve of CEO
Asurion CEO Tony Detter
Tony Detter
356 Ratings
Pros
  • "The ability to work from home has helped me save money and have flexibility(in 188 reviews)

  • "Great culture good pay and benefits(in 126 reviews)

Cons
  • "Work/life balance is good in general if you set boundaries and get the work done(in 85 reviews)

  • "treats work at home call center employees like cattle(in 52 reviews)

More Pros and Cons
  1. "Great Company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Asurion

    Pros

    I love working for Asurion. I've met some of the nicest people in the management team and everyone really cares.

    Cons

    None that I can think of.

    Continue reading
  2. "Technical Lead"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Asurion

    Pros

    Best release cycle - very well planned

    Cons

    Slow professional growth at the company

    Continue reading
  3. "CSR AGENT"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Asurion part-time

    Pros

    Great company with decent pay.

    Cons

    No complaints on my behalf

  4. "Csr"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Asurion full-time for more than a year

    Pros

    Good oh, good people, good environment

    Cons

    Calls are never ending smh

    Continue reading

    Asurion Response

    July 1, 2020Digital Marketing Coordinator

    Thanks for your review. We love #TeamAsurion!

  5. Helpful (2)

    "Best work environment I've ever been a part of- Technology & Product Recruiting"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Professional Recruiter in Nashville, TN

    I have been working at Asurion full-time for more than 3 years

    Pros

    Great potential for career growth, clear goals & expectations from my manager, I feel rewarded for my hard work, my manager respects me and cares about my happiness. Great culture and team dynamic, the best I've been part of by far. We work hard, we have fun together, we respect one another, we have career growth, we drive results.

    Cons

    I have no cons to list, I am extremely happy on this team at Asurion and plan to be here for a very long time.

    Asurion Response

    June 23, 2020Digital Marketing Coordinator

    Thanks for your review. At Asurion, we love to celebrate our employees and the award-winning culture they help create! #AsurionProud

  6. Helpful (2)

    "The Talent Acquisition Team is awesome !"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Recruiter in Nashville, TN
    Recommends
    Positive Outlook

    I have been working at Asurion full-time for more than a year

    Pros

    Working on the Talent Acquisition team has been an awesome experience. The Leadership on the team is Amazing and I love working on this team. We work very hard but also have a great time. I read a review about the contractors being treated a certain way on the team. I couldn’t disagree more with that review. I started on the team as a contractor and I was converted to a full time employee right at the 6 month mark. leadership did a great job of communicating to me what I needed to do in order to become a full time employee. I have always felt valued by leadership both as a contractor as well as a full time employee. I love working for Asurion and feel blessed to work for such a great company an awesome Team.

    Cons

    I have not come across any cons during my time with Asurion.

    Continue reading

    Asurion Response

    June 23, 2020Digital Marketing Coordinator

    Work hard, play hard! Thanks for your great review. #TeamAsurion is thankful for you!

  7. Helpful (1)

    "Good place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Support in Las Vegas, NV
    Recommends
    Positive Outlook

    I have been working at Asurion full-time for more than a year

    Pros

    Flexible hours and good benefits with VTO / PTO and the ability to move your schedule if it's not busy.

    Cons

    Constant change, even with different positions it doesn't take long before they revert you.

    Continue reading

    Asurion Response

    July 1, 2020Digital Marketing Coordinator

    Thanks for your feedback! Change can be expected in an organization like Asurion, but we are pleased to hear that you are enjoying your position and its flexibility!

  8. "Employee oriented company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Principal Software Engineer 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Asurion full-time for more than a year

    Pros

    Good product, employee oriented, and good team

    Cons

    Not many customers, no long term vision

    Asurion Response

    July 1, 2020Digital Marketing Coordinator

    Thanks for your great review!

  9. "Best Place to Work Rating"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Support Representative Tier II 

    I have been working at Asurion full-time for more than a year

    Pros

    All of the enterprise tools available at any tech company are available here along with a ticketing system.

    Cons

    The role mainly deals with insurance contracts or claims-not technical support issues.

  10. "na"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - In-Home Expert 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Asurion part-time for more than a year

    Pros

    the flexible work schedule and the bonus was a plus

    Cons

    micromanaging, misleading as the whole job is based around sales

    Asurion Response

    July 1, 2020Digital Marketing Coordinator

    Thanks for your positive review. We are sorry to hear that the sales-focus of your position is not meeting your expectations. Thank you for being a part of #TeamAsurion!

Found 2176 reviews