Asurion Reviews

Pros

I love working for Asurion. I've met some of the nicest people in the management team and everyone really cares.

Cons

None that I can think of.

Pros

Best release cycle - very well planned

Cons

Slow professional growth at the company

Pros

Great benefits. PTO. Holiday pay. 401K Contribution.

Cons

Very hard to get a day off unless requested months beforehand. Impossible to get a holiday off even if you have PTO available. No sick days. Very controlling feeling under pressure under every single call. You pretty much have to be a robot without sounding like one. Asurion also says they don’t tolerate racism but if a customer acts racists forwards you, you will be fired for hanging up on them for using any sort of abusive language. They make so many claim procedures extremely difficult for customers and don’t give us the easy-fix solutions or tools to resolve issues, instead we have to calm the customer down. Asurion also has an annoying tendency to treat everyone like little kids to make the work environment more “fun”. Systems run slow but they expect us to work fast. CST deals with escalated callers but want us to finish fast when clearly you can’t calm an angry customer down in just 4-6 minutes. ITS UNPREDICTABLE !

Pros

Not much to say here, maybe consistent hours and decent pay rate?

Cons

Far outweigh the pro's: LIES: Was promised medical insurance and a Verizon discount, neither of which is true. Had medical during training, but once out I was informed part-timers are not eligible (I understand it is atypical for part-timers to qualify for medical, but it's what was on my job offer letter). Verizon doesn't give employee discounts unlimited plans, which unlimited is required since you use so much data on the job, it's a catch-22. Job was extremely stressful. Delivery timeframes are planned out as if you are just dropping off and immediately off to the next. However, you're expected to activate the phone, transfer content, and somehow extract information and build rapport to make a sale in the no time that they allot for you. Verizon phones do not automatically activate as expected, and you have to call customer service to access their tools (which you as the "expert" should have). These Verizon reps then take FOREVER, and try to steal your sale from under you, only ensuring no sale occurs in the awkwardness of the process. So now you're short on time, by no fault of your own, having to speed to the next delivery, which then jeopardizes that delivery's sale potential.... it's a vicious stressful cycle, each and every day. If a car accident doesn't kill me, the stress of it will.

Pros

Base pay is decent, plus every position has ways to get bonuses Plenty of overtime Opportunities for Advancement Good Benefits

Cons

You can never get in a routine; it's practically a mantra here that the only thing that stays the same is that it's always changing. I've yet to work on a product that I felt proud to sell/be a representative for. Sometimes you'll get transferred to a position you didn't want and don'it have the skills for and wll be expected to excel.

Pros

1) There's good money to be made, especially if you hit your metrics. 2) If you can adapt quickly to major changes, you will succeed. 3) Positivity is rewarded. Negativity is punished.

Cons

1) In order to continue to get the same rewards, you must frequently change how you approach your job. 2) If you live anywhere but Tennessee, you are ineligible for most internal jobs. 3) Every word you speak and every step you take is being recorded and judged. Despite this, you need to keep track of EVERYTHING you do to advance your career.

Pros

As lead Tech you are the glue that holds everything together. 1. Making schedules 2. handling inventory every month 3. handling with customers

Cons

Majority of the time you are a contractor for other companies and so if said company doesnt need you, Asurion with move you around to another position incase your position is already filled and no longer needed.

Pros

Asurion offers flexibility and great pay

Cons

Don't always have the tools or support to do your best work

Pros

great incentives great ot pay loa great benefit package and a fun environment when we were working in the office

Cons

will work you and use you and not move you up. flash lateral move as a "team lead" but not pay you more but give you much more responsibility. constant changes. to much micro management and thought they have core values all they care about these days are sales, sales , sales. some coaches are better than others and more understanding and dedicated to helping you. others only care about performance. It can be very stressful at times.