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    Asurion Reviews

    Updated 25 Feb 2020

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    3.6
    66%
    Recommend to a Friend
    77%
    Approve of CEO
    Asurion CEO Tony Detter
    Tony Detter
    319 Ratings
    Pros

    • "The ability to work from home has helped me save money and have flexibility" (in 181 reviews)

    • "Very good pay for entertaining level" (in 115 reviews)

    Cons

    • "Work/life balance is good in general if you set boundaries and get the work done" (in 85 reviews)

    • "treats work at home call center employees like cattle" (in 53 reviews)

    More Pros and Cons

    1. "Great Company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
       
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Asurion

      Pros

      I love working for Asurion. I've met some of the nicest people in the management team and everyone really cares.

      Cons

      None that I can think of.

      Continue reading
      Asurion2015-08-24

    2. "Technical Lead"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
       
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Asurion

      Pros

      Best release cycle - very well planned

      Cons

      Slow professional growth at the company

      Continue reading
      Asurion2015-04-15
      3. Join the Asurion team
      See Our Latest Jobs

    3. "Great Diversity Great Job Security"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Case Management Specialist in Norfolk, VA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Asurion full-time for more than 3 years

      Pros

      The ability to work from home has helped me save money and have flexibility. The diversity of the clients and contracts available has helped me keep working for this company. Contracts end, but my employment does not because they are able to move me to a different department. The compensation plans for hard workers are tops. Just do your job well and you get paid extra.

      Cons

      Working from home, one needs to be able to have quiet, and building your office with the required equipment can be costly.

      Asurion2020-02-21
    4. Helpful (2)

      "Great Company, better pay than most"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Lead Cellphone Repair in Seattle, WA
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Asurion full-time for more than a year

      Pros

      The company is very customer focused

      Cons

      Company started asking repair technicians to sell a monthly service, which most people in the repair/technical field do not like to do.

      Continue reading
      Asurion2020-02-17
    5. Helpful (2)

      "Great benefits"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Technical Support Representative in Las Vegas, NV
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Asurion full-time for more than a year

      Pros

      Great benefits (pet insurance, 401K, HSA, Health Insurance, Abenity discount app. They offer an app where you can slide your shift to start earlier or later. Also VTo

      Cons

      You have to make 3 sales per week of Verizon Protech Home

      Continue reading
      Asurion2020-02-13

    6. "If u like socializing while doing meticulous work, and are into tech. This could be job for you."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Lead Technical Consultant in Denver, CO
      Recommends
      Positive Outlook
      No Opinion of CEO

      I worked at Asurion full-time for more than 3 years

      Pros

      Great job to do something fun and interesting at work.

      Cons

      There is a metric for sales. Not the most pressure but still something that matters in promotion or

      Continue reading
      Asurion2020-02-19

    7. "Tech support"

      StarStarStarStarStar
      Current Employee - Tech Support Representative in Nashville, TN

      I have been working at Asurion full-time for less than a year

      Pros

      Bonus pay can be great

      Cons

      Schedule can suck for shift bid.

      Asurion2020-02-15

    8. "Asurion was a great place to work..."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Senior Principal Product Manager in Nashville, TN
      Recommends
      Negative Outlook
      Approves of CEO

      I worked at Asurion full-time for more than 10 years

      Pros

      Unlimited PTO. Training. Bonus. Stability. People are great.

      Cons

      Starting to loose some steam on their growth. I was laid off.

      Continue reading
      Asurion2020-02-12

    9. "Good bad experience"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Senior Programmer/Data Analyst in Nashville, TN
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I have been working at Asurion full-time for more than a year

      Pros

      Plenty to do, very fast moving.

      Cons

      Suffers from bad management structure and lack of communication between the different departments. Everybody seems to be doing thier own thing and never on the same page. They also suffer from technological growing pains. Refusing to adapt an efficient sales software across the entire company.

      Continue reading
      Asurion2020-02-25
    10. Helpful (1)

      "Sales"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
       
      Recommends
      Positive Outlook
      No Opinion of CEO

      I have been working at Asurion

      Pros

      Ability to manage my own daily routine. Company has a solid name in the Clients eyes.

      Cons

      Somewhat fragmented. Everyone really seems to operate in their own bubble.

      Continue reading
      Asurion2020-02-05

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