Pros
Atlassian seems like a great place to work and for many departments it might be, but your experience in support is so different it may as well be a separate company. The office is gorgeous and has amazing views, there a lot of events going on and there is a sense of pride in working at Atlassian.
Cons
The interview process is complex and quite long, with deep technical questions - although these are fairly scattered over multiple technologies and vary from light to very indepth. There is no real order to the interviews, but tend to be based on who ever interviews you. When you start at Atlassian you'll be happy given all their marketing and shiny office, but once you sit down in support you'll quickly come to realize there's little connection to the Atlassian that other departments experience. In support you'll experience: -Management changing their expectations of their staff daily, they seem in a constant panic. -Support organization cannot decide if its a contact center or a deep dive technical support team and end up asking the techs to do both -With metrics constantly changing staff tend to get treated more based managers preference than based on their job performance -Managers have no confidence and will single you out if you highlight any issues, even if you're trying to improve them -Seems sure that its a highly technical support role, but limit training and focus on throughput rather than ability or quality -The team has almost no morale from the constant changing expectations and no one even expects to meet goals they can't predict and know will change -Senior positions are guarded by older employees that raise the requirements to unrealistic and unnecessary standards; senior techs would rather convince you that they're more technical than assist their peers in succeeding -Their location is great but parking in the building costs $25/day until you get a spot (the waiting list is now about a year)