stressed and depressed - Sales Associate Basin Employee Review

2.0
18 Nov 2024
Recommend
CEO approval
Business outlook

Pros

- Disney Tickets and Discounts - Flexible Schedule - Holiday Pay - Relatively easy (if you have a brain)

Cons

Basin has unfortunately lost sight of what makes an engaging workplace and has put the focus on profit. In comparison to non-tipped Disney Springs stores, the pay here falls short. Raises are tied to promotions, with the role of shift manager as the highest realistic level, and even then, the hourly pay of a manager is lower than what entry-level positions elsewhere might offer. Despite price increases which result in products that are exorbitantly priced, raises are no where in sight, leaving employees wondering where the added revenue is going (Alaskan cruises perhaps?). The low wages contribute to high turnover, and for many, this job is a mere stepping stone to better-paying roles. In addition there is no incentive to do better than bare minimum. If you’re a hard worker, your reward is picking up the slack for your coworkers who don’t put in any effort; don’t expect upper management to notice-they don’t even know most of the employees names. Despite the upper management not knowing the store employees, they have final say on promotions and who to promote. There is little to no employee appreciation. The company’s idea of recognition is a $5 gift card for employee of the month- hardly an incentive for the amount of effort. To make matters worse, upper management remains disconnected from the day-to-day reality of their employees. Sales associates are nameless to the higher-ups, and are treated as interchangeable and disposable, further eroding any sense of loyalty or morale Store management is unable to make any lasting or meaningful changes due to being under a microscope by upper management. Upper management adamantly refuses to hire any outside store management, leaving the current management team stretched thin with no work life balance due to always having to work, and feeling guilty for being sick or taking a break. Without incentives to excel or feel valued, working here would have felt hollow if not for the former store management and my former fellow employees.

Explore other reviews about Basin

5.0
16 Nov 2022
Recommend
CEO approval
Business outlook

Pros

I loved working at Basin! It helped increase my customer skills and learning about the product!

Cons

I have no cons to share.

2
1.0
30 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Having free Disney tickets is literally the only good thing about this job.

Cons

Pay is not good, managers are horrible, warehouse is a toxic and dangerous workplace. Management won't fix simple things like the water fountain so you will have no water to drink all day in a hot warehouse with no heat or AC. Management visits the warehouse with Teslas, designer bags, designer sneakers, meanwhile there has been no pay increases for anyone since pre Covid. Most people there work 2-3 jobs and are on food stamps while the managers live the good life. Managers do not connect with you, bother to remember your name, treat everyone as disposable. The company president was never seen in the 2 years I worked here, all the decisions came from him yet he never even so much as introduced himself to anyone. The company is family owned and they are religious, so if you aren't blood related or a part of their church they will treat you like you are insignificant and invisible. The mismanagement is so bad it's almost entertaining to witness if it wasn't so depressing, because ultimately things take 10x longer than they need to, and you will do unnecessary work to compensate for managers who decide to ignore Slack messages for days while they go golfing. There was bullying happening in the warehouse and in the stores, and the person perpetrating this was promoted. This company isn't worth it, RUN, find literally anywhere else to work. This family has been spoiled living off the money that having multiple stores on Disney property has given them, and they do not care about anything else other than money. These people have no idea how to run a company let alone how to interact with their employees. If you want to work for a company that dehumanizes you, treats you and the labor you give them as meaningless and disposable, work here!

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