Don't fall for the employee discount. - Sales Consultant Best Buy Employee Review

2.0
28 May 2017
Recommend
CEO approval
Business outlook

Pros

-Work with cool electronics -Awesome vendor accommodations -Corporate systems are reliable

Cons

-Management is never on the same page as each other -Expected to contact customers in your area multiple times like you're a used car salesman -Workplace drama gets out of control, especially in a larger store with more employees -Employee discount is not what you think it is. IRS states that a discount larger than 20% granted by a corporation has to be reported as taxable income. Example: If you buy a set of speakers for 600 dollars with the employee discount, and list price is 1200 dollars, that is a 50 percent discount. So, the 600 dollars you saved at the time of sale, is later reported on your paycheck on the pay period you purchased the speakers as "Merchandise Rcvd". You are taxed for 600 dollars made. There have been employees in the store that have saved money for large purchases, made the purchase, and then the following check they receive is only 10 dollars, because most of their check has been taxed. Of course, they don't mention this to you at NEI (New Employee Induction) when they first hire you.

Explore other reviews about Best Buy

5.0
21 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Good leadership, willing to work with you, good spirits, result driven, lot of fun

Cons

The normal cons with any sales job

1.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Geek Squad provides a unique combination of technology, problem-solving, and customer service. The role offers opportunities to troubleshoot a wide range of devices, diagnose issues, and identify solutions that best meet customer needs. It also develops strong communication skills by requiring complex technical information to be explained in a clear and approachable way. Working in a fast-paced environment helps build adaptability, time management, and the ability to remain professional during challenging customer interactions. Additionally, the collaborative team environment encourages continuous learning and growth while creating positive experiences for customers. One of the most rewarding aspects is helping make technology more accessible and less intimidating, allowing customers to leave feeling informed, confident, and supported.

Cons

Some challenges experienced at Geek Squad include inconsistent management practices, which can lead to unclear expectations and communication. There have also been situations where responsibilities extended beyond the scope of the role's standard operating procedures, creating additional workload without corresponding support or compensation. Compensation can feel limited relative to the level of technical knowledge, customer service expertise, and problem-solving required for the position. Career growth opportunities and advancement timelines do not always align with expectations, which can be frustrating for employees seeking development. Additionally, because the role is customer-facing, interactions occasionally involve highly frustrated or demanding customers, requiring significant patience, professionalism, and de-escalation skills."

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