Customer Obsessed - Sales Consultant Best Buy Employee Review

4.0
18 Apr 2023
Recommend
CEO approval
Business outlook

Pros

The starting pay is awesome along with great benefits like health, dental, and an awesome employee discount. Best Buy is #1 in a customer oriented experience, no company can come close to matching that, which I am very proud of. Our customers will come to us for expert tech knowledge, and even better customer service over all other tech retail stores. I have met so many amazing, kind, and hard working individuals working at this company. Over all, a very fun place to work that will bring you lasting friendships while keeping you up to date with the world's technology.

Cons

If you do not like being badgered by leaders constantly to hit Credit Card application and Total Tech Membership goals for the month, this may not be the job for you. The sales floor should be just that: sales. But now it is almost as if your revenue does not matter unless a membership is attached to the transaction. Paired with a bad attitude by select leaders, it has turned into a more stressful, less exciting sales experience. You are expected to ask customers multiple times if they need assistance, sometimes to the point of customer annoyance.

Explore other reviews about Best Buy

2.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

-It's a job that is available in most locations.

Cons

-The company, on a corporate level, doesn't seem to grasp the value of the talent they have. - Close ties with Citibank subvert the importance of product knowledge, customer service, and revenue for credit card sales. - Daily Performance check-ins are overbearing and myopic. - Tends to burnout motivated employees with false carrots and hollow promises. - Pay's terrible, and rides the line of predatory at times.

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