Have absolutely no fun while being the best - Geek Squad Operations Agent/Merchandising Specialist Best Buy Employee Review

2.0
2 Mar 2016
Recommend
CEO approval
Business outlook

Pros

The employee discount is very good. Most of my coworkers are awesome. The starting pay is pretty good for entry level retail.

Cons

Very little room for advancement; People are promoted based on how much management likes them, not on their qualifications. Management picks favorites; Promote people who do not deserve it. They let some associates get away with a lot, while others are written up over very minor mistakes. They have closed jobs due to "not enough people applying" when none of the candidates are people they favor, yet have given jobs to positions with only one applicant. Are very inconsistent about job openings/closings. Some departments have to work extremely hard while others get away with doing nothing; I have worked both in Merchandising and Geek Squad. These two departments are expected to move mountains while other departments are not held accountable for any of their basic job duties. Management does not care about employee well-being; If your problem is not physical/easy to see, you will not be taken seriously. Way too much focus is put on sales goals and credit cards; Exceptional employees in departments that do not depend on either of these factors are never recognized. Full-time hours with none of the benefits; This company will work you to the bone, but will not make you full time. I have worked full-time hours the entire time I have been employed here, and am still part-time. They will tell you that you deserve full-time until you apply for the job, then all of a sudden you are "not qualified".

Explore other reviews about Best Buy

5.0
27 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work at.

Cons

none that i can think of.

4.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Flexible hours, employee perks such as discounted products, offers 401(k) despite being part-time, coworkers who are nice to work with.

Cons

Management is quick to call-out sales that have nothing attached to it (warranties, card applications, memberships, or accessories). There is a rodent problem that has not been addressed for nearly a year; food and beverages cannot be sold at this store.

See reviews by: Helpful|Rating|Date|All