Become a team leader and you will be gold - Customer Service Executive Booking.com Employee Review

1.0
27 Oct 2016
Recommend
CEO approval
Business outlook

Pros

Some of the benefits you get like the free lunches, fruits, drinks, bonus package etc... The international atmosphere The support you get from some of the senior team

Cons

Have only worked there for less than 6 months but I have witnessed on a few occasion the abuse of power from the management team. One of my colleagues was on the borderline of being sexually abused during a work event by a team leader and nothing was done about it. When a complain was raised to higher management, it got completely brushed under the carpet. Another colleague was being pushed around and verbally abused by another team leader during another social event and once again nothing was done. The team leaders seem to be untouchable and this is a shame. It is also a common practice for team leaders to be sleeping around with agents. The current site leader is invisible and the managers are just focus on their targets.

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Booking.com Response
7y
Thank you for sharing this valuable feedback. We take reports of sexual harassment extremely seriously here. Every complaint is fully investigated and if it’s substantiated, we take appropriate actions. We hope you can understand that results to investigations are kept confidential, but we are working on ways we can communicate updates. We believe in creating a safe workplace for everyone. Harassment, abuse and inappropriate behaviour targeted towards colleagues are absolutely against our values. If employees know of this going on, we encourage you to report it to your HR Business Partner or the confidential 24-hour ethics & compliance helpline. Getting feedback through our internal official channels is the best way to get these issues resolved. Thank you, The People Team at Booking.com

Explore other reviews about Booking.com

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

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Booking.com Response
1w
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility, make your own schedule

Cons

NO learning and development Opportunities for growth often required moving into a different role or team found the compensation to be below market

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