Customer Service - Anonymous employee Booking.com Employee Review

I really disliked the fact they wanted to seem eco-friendly, customer friendly and employee friendly but everything is manipulated for green washing the company, asking the most of the employees, spying upon them (10 minutes for going to toilet/day), listening to all calls...hotels are not happy with them they have so much power, the hotels feel obliged to work with them, many angry clients and hotels managers... also they did not want to call themselves a call center but they really are the most classical and stressful call center i worked for.