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      Booking.com

      Part of Booking Holdings

      Engaged employer

      Booking.com reviews

      I regret this job - Customer Service Specialist Booking.com Employee Review

      2.0
      25 Jun 2018
      Customer service specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Free fruit and discounted food options are nice. The benefits are generous for an entry level position.

      Cons

      Very little room for upward movement, lots of external hires for higher positions. Schedules are strict, and deviations from the provided schedules will reflect badly on performance. Everything is data driven to the point of lacking humanity, employees are just numbers.

      Explore other reviews about Booking.com

      5.0
      30 May 2026
      Booker
      Recommend
      CEO approval
      Business outlook

      Pros

      Great, definitely recommend if looking for start up

      Cons

      No cons all pros only

      avatar
      Booking.com Response
      2w
      Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
      3.0
      18 Jun 2026
      Customer service
      Recommend
      CEO approval
      Business outlook

      Pros

      The team had a fun environment.

      Cons

      You have to deal with tough customers.

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